Summary
Overview
Work History
Education
Skills
Timeline
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Jessica Owens

Portland,OR

Summary

Dynamic and dedicated professional with my most recent experience as a Family Caregiver. I am skilled in communication and problem-solving. I have the ability to enhance patient care through personalized plans and advocacy. I have developed exceptional customer service expertise as a Sales Associate at Serendipity , and Xfinity. Fostering strong relationships and increasing sales through effective upselling techniques.

Overview

7
7
years of professional experience

Work History

Family Caregiver

Home
01.2021 - 10.2024
  • Assisted patients with physical therapy exercises, promoting improved mobility and overall health outcomes.
  • Managed household tasks efficiently, creating a clean and organized living environment conducive to patient wellbeing.
  • Contributed to a positive atmosphere within the home setting by engaging in meaningful conversations and recreational activities with patients.
  • Coordinated healthcare appointments for patients, ensuring timely access to necessary medical services.
  • Served as a dedicated advocate for patient needs when interacting with healthcare professionals or insurance companies.
  • Demonstrated adaptability in responding to changing patient conditions or requirements while maintaining continuity of care services.
  • Ensured safety and comfort for patients through meticulous attention to detail in administering medications, hygiene assistance, and mobility support.
  • Improved patient care by developing personalized care plans and maintaining detailed records of daily activities.
  • Provided end-of-life care and support for patients and their families, ensuring dignity, comfort, and emotional closure during difficult times.
  • Supported patient nutrition by preparing healthy meals based on dietary restrictions and preferences.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Transported individuals to events and activities, medical appointments, and shopping trips.

Sales Associate

Serendipity
01.2018 - 03.2019
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Solved customer challenges by offering relevant products and services.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.

Education

High School Diploma - General Studies

Milwaukie High School
Milwaukie, OR

Medical Billing And Coding - Anatomy & Physiology

Portland Community College
Portland, OR

High School Diploma Credits - Advanced Information Systems

Sabin-Schellenberg Professional Technical Center
Milwaukie, OR

Skills

  • Communication skills
  • Problem-solving
  • Time Management
  • Fast learning
  • Cash handling
  • Inventory management
  • Product knowledge
  • Multi-tasking strength
  • Exceptional customer service
  • Outgoing personality
  • POS system operation
  • Meeting deadlines
  • Professional demeanor
  • Retail store operations
  • Merchandise display
  • Upselling and cross selling
  • Positive and professional

Timeline

Family Caregiver

Home
01.2021 - 10.2024

Sales Associate

Serendipity
01.2018 - 03.2019

High School Diploma - General Studies

Milwaukie High School

Medical Billing And Coding - Anatomy & Physiology

Portland Community College

High School Diploma Credits - Advanced Information Systems

Sabin-Schellenberg Professional Technical Center

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Jessica Owens