Laura Johnson
CULPEPER,VA
Summary
Energetic Office Manager experienced in enhancing operational workflows and achieving business objectives. Achieved improved productivity and service quality through advanced organizational and analytical skills. Focused on delivering exceptional support to office staff and customers while identifying and implementing opportunities for improvement.
Overview
5
5
years of post-secondary education
15
15
years of professional experience
Work History
Office Manager
Express Energy services
Midland, Texas
06.2010 - 10.2025
- Managed daily office operations and maintained a productive work environment.
- Coordinated schedules and meetings for executives and team members efficiently.
- Oversaw office supplies inventory and initiated procurement processes as needed.
- Supervised administrative staff and provided training on office protocols.
- Maintained records and files, ensuring organization and compliance with company standards.
- Maintained filing system for records, correspondence and other documents.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Managed office inventory and placed new supply orders.
Owner/Operator
Angel wings maid service
Lehigh Acres, Florida
06.2017 - 04.2020
- Managed daily operations of the business, including staff, sales, inventory, and accounting.
- Managed daily operations of residential cleaning services for diverse clients.
- Trained and supervised staff in effective cleaning techniques and customer service.
- Developed schedules to optimize service delivery and staff efficiency.
- Handled client inquiries and resolved issues to maintain high satisfaction levels.
- Coordinated supply procurement to maintain inventory for cleaning operations.
- Established relationships with clients to foster loyalty and repeat business.
- Created marketing strategies to promote services in the local community.
Education
Early Childhood Development -
College Courses On Line
CULPEPER, VA 03.2015 - 06.2020
Homeschooling
Lehigh Acres, FloridaSkills
- Office management
- Budget management
- Inventory management
- Procurement processes
- Document organization
- Customer relationship management
- Staff training and supervision
- Conflict resolution
Timeline
Owner/Operator
Angel wings maid service
06.2017 - 04.2020
Early Childhood Development -
College Courses On Line
03.2015 - 06.2020
Office Manager
Express Energy services
06.2010 - 10.2025
Homeschooling