Laura Johnson
Porter Law Firm
Austin,TX
1
Certification
23
years of professional experience
Looking to advance and expand my skill set with a new firm, where I can exploit my potential and sense of obligation for fulfilling the goals of the company. Hard working, conscientious and motivated individual with a good work ethic who has the courage to take on difficult challenges. A reliable and supportive team player committed to providing superior customer service and business support. Excels in maintaining efficient and consistent work output.
Work History
HOA Receptionist
1 Year- Streamlined front desk operations for increased proficiency.
- Implemented protocols and procedures for call logs and file note taking.
- Handled multi-line phone system, directing calls to appropriate staff members effectively.
- Coordinated office supply inventory and monthly snack/drink orders, facilitating timely reordering.
- Trained new reception staff on office protocols and customer service best practices for seamless integration.
- Implemented digital scheduling tools, improving appointment management and reducing conflicts significantly.
- Liaised with legal teams to prepare and distribute necessary documentation for client meetings promptly.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Resolved customer problems and complaints, often times supporting the client service role.
- Handled cash transactions and maintained sales and payments records.
- Assisted Legal Administrators as well as Legal Assistants with workload as needed.
CSR - Customer Service Representative/Head of Billing/Journey Manager
2 Years 2 Months- Initially hired on as a CSR. I was quickly promoted to head of billing in two months and given an extra job title. My attention to detail has helped improve the company in just these few short months. I am a team player, self led, positive and highly motivated with a can do attitude.
Front Desk Receptionist
2 Years 8 Months- 1. Answered client calls.
- 2. Scheduled appointments.
- 3. Organized booking information.
- 4. Conducted POS sales.
- 5. Worked with/managed the team for the salon to function.
- 6. Utilized my attention to detail to maintain all relevant documentation.
- 7. Greeted clients with a friendly disposition while creating a warm and welcoming atmosphere.
- 8. Maintained a clean and safe environment for clients while monitoring stock levels for supplies.
- 9. Recommended and sold beauty and hair care products based on customer needs.
General Manager/Head Baker
1 Year 5 Months- Maintained production in the bakery
- Kept the storage room organized and safe
- Enforced a high standard of health and safety rules in the kitchen area
- Managed and checked food quality, prioritizing ingredients and reducing food waste by 25%
- Handled all deposits and customer relations
- Responsible for the entire kitchen operation, including overseeing food ordering, inventory and preparation
Seasonal Data Entry
1 Year 11 Months- Input data into company database
- Completed all assigned data entry requests and tasks within required timeframes while maintaining a high level of quality
Cashier
1 Year 11 Months- Ensured that each customer received outstanding service by providing outstanding service.
- Accurately and efficiently maintained all cash and media at registers.
- Maintained a 97% speed score or higher consistently and received highest selling/promoting scores during the months of October through December.
Administrative Assistant/CNA
1 Year 11 Months- Provided accurate data entry regarding six Alzheimer's clients, including medical as well as daily health and medication information.
- Utilized my organizational skills daily to develop a functional filing and documenting system.
- Maintained client privacy while executing administrative, custodial/maintenance and food service support.
Administrative Assistant/Secretary of Behavioral Science Department
2 Years 11 Months- Created as well as modified documents such as invoices, memos and letters using word processing, spreadsheet, database and/or other presentation software such as Microsoft Office and Quickbooks as well as other programs.
- Arranged essential mail in priority action order for all faculty members throughout department.
- Consistently completed required projects and tasks efficiently and on time.
Education
Associate of Science - Nursing
High School Diploma
Skills
Multitasking
Microsoft Office
Microsoft Excel
Administrative Experience
Organizational Skills
Team Player
QuickBooks
Inventory Management
Adobe Acrobat
Team Management
Scheduling
Communication Skills
Data Entry
Customer Service
Leadership
Conflict Management
Microsoft Word
Training
Time Management
Microsoft Outlook
Team Building
Administrative Support
Accounting
Filing
Understanding and knowledge of Texas HOA laws and bylaws and processes of collections on delinquent and DRV accounts.
Certification
Driver's License
Timeline
HOA Receptionist
Porter Law Firm
08.2025 - CurrentRead More
CSR - Customer Service Representative/Head of Billing/Journey Manager
Printed Products
06.2023 - 08.2025Read More
Front Desk Receptionist
Citrine Salon
01.2020 - 09.2022Read More
General Manager/Head Baker
Fat Cats Organic Coffee & Dessert
08.2016 - 01.2018Read More
Seasonal Data Entry
TXDOT
01.2012 - 12.2013Read More
Cashier
Target Corporation
01.2010 - 12.2011Read More
Administrative Assistant/CNA
Evening Shade LLC
01.2009 - 12.2010Read More
Administrative Assistant/Secretary of Behavioral Science Department
College of the Mainland
01.2004 - 12.2006Read More
College of the Mainland
Associate of Science from Nursing
Read More
Turlock High School
High School Diploma
Read More