Laura Jordan
Richmond,VA
Summary
Administrative and workforce support professional focused on accurate documentation, compliance tracking, and employee service. Prepare reports, maintain HR systems and records, support audits and quality checks, and help improve procedures through SOP development, training support, and process updates.
Overview
12
12
years of professional experience
Work History
Senior Account Support Specialist
Apex Systems / Genpact
Richmond, VA
09.2014 - Current
- Permanent corporate operations professional with Apex Systems for 12 years prior to transitioning to Genpact as part of an operational talent transfer.
- Provided administrative support to employees and management, facilitating efficient operations.
- Serve as a primary point of contact for employees, contractors, clients, and internal stakeholders by responding to inquiries via phone, email, and electronic systems.
- Guided onboarding requirements, documentation, compliance processes, and employment-related procedures to ensure seamless integration of new hires.
- Maintain accurate records and documentation while ensuring confidentiality of sensitive employee information.
- Coordinated scheduling and follow-up communications to complete hiring and onboarding requirements.
- Partner with cross-functional teams to resolve employee concerns and provide status updates throughout the onboarding lifecycle.
- Managed records related to employee compliance, ensuring accuracy and confidentiality.
- Review, process, and maintain Form I-9 documentation, employment verification records, health screening information, and supporting compliance documents.
- Administer high-volume pre-employment screening activities including criminal background checks, drug testing, and professional credential verification.
- Coordinate health screenings, vaccination verification, and medical documentation while adhering to privacy and compliance requirements.
- Prepared reports on onboarding progress and compliance, aiding in operational decision-making.
- Process and review employee travel and operational expense submissions to ensure policy compliance and reimbursement accuracy.
- Support large-scale workforce tracking activities while managing multiple priorities and deadlines in a fast-paced environment.
- Assist with process audits and quality assurance reviews to improve documentation accuracy and operational efficiency.
- Conducted training for new employees on compliance and operational procedures.
- Create and maintain standard operating procedures, reference materials, and onboarding guides.
- Train new team members on departmental procedures, compliance requirements, system navigation, and customer service expectations.
- Identified opportunities to streamline processes, enhancing employee experience while ensuring adherence to compliance standards.
Skills
- HR operations
- Employee Onboarding
- Form I-9 Administration
- Background Screenings
- Drug Testing Coordination
- Employment & Education Verification
- Compliance Monitoring
- Employee Relations Support
- Employee Wellness Programs
- Records Management
- Records management
- Confidential Records Maintenance
- Scheduling & Coordination
- Document Processing
- Data Entry & Tracking
- Operational Reporting
- Report Preparation
- Standard Operating Procedures
- Policy Interpretation
- Client Relationship Management
- Vendor management
- Microsoft Office
- PeopleSoft
- SAP Fieldglass
- Salesforce
- Bullhorn
- Microsoft Copilot
- Employee & Administrative Support
Timeline
Senior Account Support Specialist
Apex Systems / Genpact
09.2014 - Current