Laura Kane
North Bennington,VT
Summary
eBay Power Seller known for high productivity and efficient task completion. Possess specialized skills in online sales strategy, customer service excellence, and inventory management. Excel at negotiation, problem-solving, and time management to ensure optimal sales outcomes.
Overview
22
22
years of professional experience
Work History
Online Sales
Self-employed
North Bennington, VT
03.2015 - Current
- Manage daily operations of the online store, including inventory updates, provided customer service and order tracking.
- Deliver e-mail confirmation of completed transactions and shipment.
- Compose images of products using camera, lighting equipment and editing software.
- Maintain accuracy of web content by regularly reviewing product descriptions, pricing and images.
- Use empathy and persuasive negotiation skills to deliver positive customer experience.
- Respond to customer complaints and disputes in a timely manner.
- Compose descriptions of merchandise for posting to online storefronts, and auction sites.
- Prepare packages for shipping and determined most economical shipping methods.
Web Developer
Berkshire Hills Country Club
Pittsfield , MA
10.2010 - 12.2010
- Managed content updates on websites with WordPress or Drupal.
- Designed visual and graphic images to use on multiple platforms.
- Integrated back-end services with PHP, Node.js, and Ruby on Rails to support website functionality.
- Implemented SEO best practices to improve website visibility and search engine ranking.
- Managed website deployment and maintenance, including troubleshooting and performance optimization.
Web Designer
Berkshire Eagle
Pittsfield, MA
05.2003 - 07.2010
- Designed visual and graphic images to use on multiple platforms.
- Developed style guides for website navigation menus, page layouts, fonts, colors and graphics.
- Designed logos, icons, images, and banners for website.
- Analyzed user feedback to identify areas for improvement in existing website.
- Implemented SEO best practices to improve website visibility and search engine ranking.
Education
Internet Technology - Internet Technology
Berkshire Community College
Pittsfield, MA05-2003
Skills
- Online sales management
- Online Merchandising Photography
Timeline
Online Sales
Self-employed
03.2015 - Current
Web Developer
Berkshire Hills Country Club
10.2010 - 12.2010
Web Designer
Berkshire Eagle
05.2003 - 07.2010
Internet Technology - Internet Technology
Berkshire Community College
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