Melissa Ann Lancaster
Evansdale
Summary
Experienced in coordinating online sales operations, bringing to the table a solid understanding of e-commerce platforms and digital marketing strategies. Strengths lie in project management, inventory tracking, data analysis, and relationship building with vendors and customers. Previous roles have seen significant improvements in sales performance and operational efficiency due to effective process streamlining and strategic planning.
Overview
13
13
years of professional experience
1996
1996
years of post-secondary education
Work History
Online sales
Myself
Waterloo
06.2013 - Current
- Monitored online sales, provided customer service, and tracked inventory levels.
- Tracked key performance indicators related to online sales such as click-through rate, impressions, cost per lead.
- Developed and implemented an effective e-commerce strategy to increase online sales.
- Developed online sales strategies to increase customer engagement, retention, and satisfaction.
- Oversaw inventory management for online sales, ensuring product availability and timely delivery.
- Monitored online sales trends, web traffic analytics, conversion rates, customer feedback.
- Maintained up-to-date records of all online sales transactions.
- Identified potential opportunities for improvement in online sales process.
- Maintained accurate records of all transactions related to online sales.
- Developed a comprehensive e-commerce strategy to increase online sales.
- Developed and implemented marketing strategies to increase online sales.
- Identified areas for cost savings within the online sales budget.
- Initiated and developed relationships with potential clients to increase sales.
Cleaner
ABD properties
Waterloo
07.2020 - 08.2025
- Cleaned and sanitized residential properties for ABD Properties to ensure tenant satisfaction.
- Operated cleaning equipment such as vacuums and floor buffers efficiently.
- Managed waste disposal and recycling processes according to company guidelines.
- Cleaned bathrooms, including toilets, sinks, countertops, mirrors, and floors.
- Swept and mopped floors, vacuumed carpets, and dusted surfaces.
- Removed trash bags, broke down boxes and placed recyclable materials in designated disposal areas.
- Collected trash from floors within hallways, bathrooms and work areas.
- Cleaned windows, glass partitions and mirrors with cleaners and sponges.
- Maintained cleaning equipment and materials in a safe and sanitary working condition.
- Vacuumed carpeted areas and mopped solid surfaces with proper chemical solutions.
- Transported trash bags to designated disposal areas.
- Scrubbed walls to remove scuff marks or stains.
- Checked stock levels of all cleaning products regularly to ensure adequate supply is available.
- Replaced air filters on heating and ventilation systems.
- Cleaned building floors by sweeping, mopping or vacuuming.
- Completed deep-cleaning floor buffing, carpet cleaning, duct cleaning and wall washing.
- Checked inventory for required supplies and made lists for needed cleaning products.
- Completed routine maintenance checks, notifying management of needed repairs.
- Notified managers of repair needs or additions to building operating systems.
- Addressed minor maintenance issues, reporting more serious conditions to supervisors for attention from maintenance technicians.
- Steam-cleaned or shampooed carpets.
- Cleared snow, leaves, trash and debris from steps, walkways and areas around building entrances and exits, maintaining cleanliness and appearance of premises.
- Mowed or trimmed lawns or shrubbery using mowers or hand or power trimmers.
Education
Forest City High School
Forest City, IASkills
- E-commerce strategy
- Customer relationship management
- Problem solving
- Attention to detail
- Time management
- Adaptability
- Effective communication
- Online sales techniques
- Online sales management
- Online sales strategies
- Consignment sales
- Retail Sales Experience
- Self-generated sales
- Online research
- Inventory management
- Equipment operation
- Property maintenance
- Cleaning techniques
- Kitchen cleaning
- Bathroom sanitation
- Wall scrubbing
- Mold prevention
- Deep cleaning expertise
- Floor maintenance
- Basic repairs
- Cleaning and sanitization
- Hardworking
- Multitasking and organization
- Cleaning methods
Timeline
Cleaner
ABD properties
07.2020 - 08.2025
Online sales
Myself
06.2013 - Current
Forest City High School