Laura Kapinus

Elara Caring, Home Health, May 2025-current

Springfield Memorial Hospital, Outpatient Orthopedics, Jun 2006-current

Sportho Physical Therapy, Outpatient Orthopedics, Jul 2004-Jun 2005

Oak Park Hospital, Outpatient and Inpatient, Aug 2002-Jul 2004

• Evaluated and assessed patients to establish measurable goals and promote restoration of functional abilities.
• Monitored patient progress and modified treatment plans accordingly.
• Maintained accurate records of patient visits and progress notes in accordance with company policies and procedures.
• Utilized problem-solving skills to identify potential solutions for challenging cases.
• Incorporated clinical expertise, patient values and best evidence to drive clinical practice.
• Educated patients and their families and/or caregivers on home exercise programs, injury prevention strategies, pain neuroscience, and workplace safety.
• Stayed current with industry trends and continually pursued professional development opportunities.
• Clinical Instructor for multiple physical therapy students.

• Managed and directed a team of 15 to 20 employees, providing leadership, guidance, and supervision to ensure efficient and productive operations.
• Served as the chairperson of the Documentation Committee, overseeing its functions, organizing meetings, and facilitating collaborative decision-making among committee members to achieve defined objectives.
• Proficient in reviewing and analyzing medical records for accuracy, completeness, and compliance.
• Obtained new and updated contracts from all companies conducting business with the department.
• Played a pivotal role in the successful implementation of a new documentation system, ensuring a smooth transition for colleagues.
• Successfully prepared and participated in multiple Joint Commission and CARF surveys, ensuring compliance with healthcare regulatory standards.
• Achieved a 30% reduction in outpatient therapy initial evaluation cancels and no-shows with Green Belt project.
• Spearheaded the successful implementation of an innovative scheduling process to allow for improved efficiency and tracking of referrals.
• Initiated the development of a multi-disciplinary Chronic Pain Program.
• Delivered in-services on informative topics at both the department and system level.
• Led process improvement initiatives optimizing operational efficiency resulting in 59% reduction in missed Functional Capacity Evaluations, 30% improvement in cancel/no-show rates, 26% improvement in average wait time for a therapy appointment, and a 14% improvement in therapist productivity.
• Successfully conducted yearly employee performance appraisals.
• Effectively handled patient complaints and concerns with empathy and a solution-oriented approach implementing resolutions that enhanced patient satisfaction and trust.
• Effective communicator with a demonstrated ability to convey complex information clearly and engage cooperatively with colleagues and stakeholders.