Laura Kasica
Randolph,MA
Summary
Dynamic Registered Medical Assistant with a proven track record at South Coast Dermatology, excelling in patient care and clinical documentation. Skilled in wound care and compassionate patient assistance, I enhance treatment outcomes through effective communication and teamwork, ensuring compliance with HIPAA regulations while optimizing operational efficiency.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Registerd Medical Assistant
South coast dermatology
Weymouth, MA
11.2015 - Current
- Collected relevant medical information, including medical history and vital statistics.
- Administered wound care, including dressing changes, to promote optimal healing.
- Verified functionality of medical equipment before usage.
- Managed essential office tasks to assist administrative team during busy times.
- Administered injections under physician and nurse practitioner supervision.
- Contributed to refining patient outcomes through teamwork.
- Organized and prepared laboratory specimens for analysis.
- Educated patients on proper medication usage.
- Contacted pharmacies for submission and refill requests of patients' prescriptions.
- Communicated patient concerns, condition updates and refill requests to physicians to aid treatment.
- Maintained inventory of essential supplies, equipment, and instruments.
- Organized and sanitized rooms prior to patient arrival.
- Explained treatment plans, medication details, and procedural steps to patients.
- Consistently upheld equipment hygiene by adhering to established protocols.
- Handled incoming calls and responded to inquiries.
- Handled confidential patient information in compliance with HIPAA regulations.
- Addressed general inquiries and prepared patients by explaining procedures.
- Maintained clinical records according to HIPAA regulations.
- Communicated with pharmacies for prescription refills on behalf of supervising physician.
- Documented notes during patient visits.
- Assisted physicians in exams, treatments, and procedures.
- Prepared documents for review by healthcare providers.
Manager of Operations
Accor Hotels
Braintree, MA
01.2003 - 11.2015
- Implemented operational guidelines enhancing business processes.
- Ensured adherence to quality and safety compliance.
- Analyzed data to identify trends in customer service issues.
- Trained new hires for optimal customer service.
- Compiled reports detailing performance metrics relative to set targets.
- Handled customer complaints efficiently.
- Oversaw customer service, quality control, and logistics operations.
- Managed financial operations, including budgeting and accounting.
- Assigned tasks to team members, establishing targets.
- Performed consistent evaluations of workforce effectiveness and identified enhancement areas.
- Guided adherence to industry standards, reinforcing regulatory compliance.
- Managed inventory to guarantee proper stock quantities.
- Tracked progress by creating plans, budgets, and evaluating outcomes.
- Directed a team of XX employees, conducting performance evaluations.
- Facilitated conflict resolution through effective negotiation strategies.
- Created employee acknowledgment programs to improve workplace atmosphere.
- Supervised facility maintenance and upgrades, maintaining safety and productivity.
- Teamed with leaders to execute quality audits.
Education
Certificate of Technical Studies - Medical Industry
Lincoln Technical Institute
Brockton, MA06-2015
Skills
- Compassionate Patient Assistance
- Experienced in Patient Vital Signs Evaluation
- Clinical Documentation
- Routine Equipment Care
- Specimen Preparation Expertise
- Patient Medication Guidance
- Communication skills
- HIPAA compliance
- Customer service
- Phlebotomy techniques
- Medical office procedures
- Minor surgical assistance
- Wound care assistance
- First aid and CPR
- Patient scheduling
- EKG administration
- Clinical operations
- Reliable team player
- Medical terminology proficiency
Certification
- Graduated with honors with a GPA 4.0
- Deans list every term
- Certified Registered medical assistant
- Certified Phlebotomy technician
- Osha certified
- Hippa certified
- Basic Life Support (CPR and AED) certified
Custom
- I'm a lover of antiques so my attention to detail and authenticity is important.
References
References available upon request.
Timeline
Registerd Medical Assistant
South coast dermatology
11.2015 - Current
Manager of Operations
Accor Hotels
01.2003 - 11.2015
Certificate of Technical Studies - Medical Industry
Lincoln Technical Institute