Tracy Walker
Silver Spring,MD
Summary
Certified Medical Assistant with current CPR certification is seeking to obtain a position in a customer service or medical office setting that will utilize and enhance my customer driven skill set Authorized to work in the US for any employer Willing to relocate to: Washington, DC
Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Medical Assistant / Scheduler
Prism Spine and Joint
02.2026 - Current
- Assists healthcare providers with patient examinations and treatments, such as PRP, Hydro Dissection, and Prolotherapy ensuring a smooth workflow, developed efficient patient scheduling processes to optimize clinic operations and reduce wait times, served as first point of contact to coordinate genetic testing per physician's order, training new staff on clinical procedures and office protocols, fostering a knowledgeable team environment, and other administrative duties as assigned
- Assisted in patient intake process, ensuring accurate documentation and efficient workflow.
- Managed appointment scheduling, optimizing clinic operations and reducing patient wait times.
- Maintained medical equipment, ensuring readiness for procedures and compliance with safety standards.
- Conducted preliminary patient assessments, contributing to effective treatment planning and care coordination.
- Trained new medical assistants on office protocols, fostering a collaborative team environment.
- Led initiatives to improve patient satisfaction scores through enhanced service delivery practices.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
LEAD MEDICAL ASSISTANT
ENT
02.2019 - 09.2025
- Assigned duties to staff of 4 Medical Assistants, roomed patients, performed ear exams prior to sending patient for audio testing, ordered clinical supplies, stocked exam rooms, explained pre and post-op instructions, provided a high level of patient contact, entered patient's vitals and reconciled medications in EMR system, obtained prior authorizations for select medications, collaborated with the Surgical Coordinator regarding scheduled in office surgical procedures, worked closely with providers when the need for a peer to peer review was necessary, and assisted with in office surgical procedures
Certified Medical Assistant
Capital Women's Care OB/GYN Div 27
02.2024 - 01.2025
- Assisted provider with exams, administered injections, performed phlebotomy, educated patients as needed, logged mammograms in database for follow up, notified patients of negative STI test results, sterilized and autoclaved instruments, stocked exam rooms, performed telephone triage two times a week.
- Administered patient care by performing vital sign checks and preparing examination rooms.
- Assisted healthcare providers with patient examinations and documented medical histories accurately.
- Coordinated patient scheduling to optimize clinic workflow and enhance patient experiences.
- Managed electronic health records, ensuring data accuracy and compliance with privacy regulations.
- Educated patients on treatment plans, medications, and post-procedure care instructions.
- Collaborated with multidisciplinary teams to improve operational efficiency in clinical settings.
- Trained new staff on office procedures, enhancing team performance and service delivery standards.
- Implemented process improvements that streamlined administrative tasks, resulting in increased productivity.
- Increased patient safety by meticulously following infection control protocols and maintaining a sterile environment.
- Streamlined communication between healthcare providers, facilitating timely treatment plans and decision making.
- Directed patients to examining rooms and coordinated transportation assistance as necessary.
- Promoted office efficiency, coordinating charts, completing insurance forms, and helping patients with diverse needs.
Program Specialist (Temporary Position)
CORESTAFF
06.2018 - 01.2019
- Provided customer service in inbound call center for pharmaceutical company, verified insurance benefit coverage for clients and checked claim status, followed up with insurance companies regarding claims, requested shipment of medication to client's home or PCP office, verified refill requests, and entered client and PCP information in database
Medical Assistant PRN
ADVANTIA HEALTH
08.2014 - 06.2018
- Roomed patients, obtained vital signs, performed phlebotomy, assisted with exams, stocked rooms, ordered supplies, in office diagnostic testing, entered patient information into electronic medical record, explained test results, explained medication instructions, provided telephone triage, scheduled appointments, collect copays, perform end of day reconciliation.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Coordinated appointments and follow-up visits, optimizing scheduling processes for medical staff.
- Trained junior medical assistants on best practices and operational standards, promoting team development.
- Implemented process improvements that reduced wait times and streamlined patient flow within clinic operations.
- Led quality assurance initiatives to enhance service delivery and uphold regulatory compliance standards.
Community Technician
Maryland Treatment Centers, Inc
02.2015 - 07.2016
- Monitored clients, checked rooms for contraband and cleanliness, administered medications, drove clients to NA, AA meetings, physician appointments and grocery stores, verified clients employment, performed random urine screenings, and scheduled house chore duties to clients
Lead Medical Assistant
Capital OB/Gyn
09.2010 - 07.2013
- Performed patient triage, entered patient information into electronic medical records, maintained patient confidentiality, prepared daily schedule using MS Excel as needed, performed telephone triage for incoming nurse calls, scheduled surgeries and birth inductions, assisted physicians with routine yearly gynecological exams as well as in office procedures such as : IUD insertion and removal and gynecological biopsies as needed, maintained daily log of medications enter abnormal test results into MS Access database, ordered supplies and cross checked delivery upon arrival to ensure all items are received, prepared patient information letters using MS Word, maintained a professional relationship with outside vendors, physicians, and patients.
- Oversaw daily clinical operations, ensuring efficient patient flow and optimal resource utilization.
- Trained and mentored junior medical assistants, enhancing team performance and service delivery.
- Managed patient scheduling, optimizing appointment slots to minimize wait times and improve satisfaction.
- Developed and implemented standard operating procedures, improving compliance with healthcare regulations.
- Enhanced electronic health record (EHR) accuracy by maintaining detailed documentation of patient interactions and treatments.
- Triaged incoming calls for provider to determine callers' needs for immediate appointments or scheduled visits.
- Ensured patient satisfaction by promptly addressing concerns, answering questions, and providing exceptional customer service.
- Demonstrated expertise in phlebotomy, specimen collection, and basic laboratory testing procedures to support accurate diagnosis and treatment decisions.
- Assisted physicians and nurses with clinical procedures following safe practices.
- Taught patients about medications, procedures, and care plan instructions.
- Documented patient information in EMR and prepared paperwork for medical staff.
- Precepted newly hired medical assistants to train each on office procedures and important tasks.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Liaised with patients and addressed inquiries, appointment requests and billing questions.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Completed EKGs and other tests based on patient presentation in office.
- Oriented and trained new staff on proper procedures and policies.
- Prepared lab specimens for diagnostic evaluation.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Obtained client medical history, medication information, symptoms, and allergies.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Performed medical records management, including filing, organizing and scanning documents.
- Implemented effective inventory management strategies to ensure consistent availability of essential medical supplies for daily clinic operations.
- Protected patients and staff from infection risks by routinely cleaning and disinfecting common areas and patient rooms.
- Audited samples and refrigerated medications to verify freshness and remove any expired packages.
- Collected co-payments from patients for visits and completed daily cash deposits to secure funds.
- Reduced wait times for patients through effective scheduling adjustments based on demand patterns.
- Prepared and administered medications to alleviate patient symptoms.
- Enforced department policies and procedures to keep team operating effectively and delivering top-notch care.
- Enhanced patient care by efficiently managing administrative tasks such as appointment scheduling and medical record management.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Called and faxed pharmacies to submit prescriptions and refills.
- Met operational targets consistently by guiding and motivating medical assistant team to effectively handling administrative and clinical needs.
- Provided compassionate care for patients of all ages with diverse medical conditions by assisting in examinations, treatments, and follow-up appointments.
Education
Certification - Clinical Medical Assisting
University of The District of Columbia
Washington, DC08-2021
Required (High school diploma) - undefined
Theodore Roosevelt Senior High School
Washington, DC06-1989
Skills
- Experience in managing teams
- Proficient in Siebel applications
- Understanding of HIPAA regulations
- Healthcare scheduling management
- Client support
- Data analysis skills
- Mental health support
- Privia EMR proficiency
- Medical coding expertise
- Thorough patient assessment
- Patient vital signs monitoring
- Comprehensive internal medicine knowledge
- Team leadership
- Front office coordination
- Compassionate patient assistance
- Conflict resolution strategies
- Venipuncture proficiency
- Excel data analysis
- Experienced in Microsoft Outlook management
- File system maintenance
- Women's health specialization
- Clinical terminology expertise
- Clinical support
- Organizational time strategies
- Proficient in NextGen solutions
- Safe and effective injection techniques
- Experience with Microsoft Access
- Hands-on laboratory skills
- Health information documentation
- Strong verbal communication
- EHR software proficiency
- EClinicalWorks proficiency
- Computer proficiency
- Skilled in digital technologies
- Medical billing and coding
- Detail-oriented data management
- Proficient in venipuncture
- Quality assurance in documentation
- Windows operating system proficiency
- Athenahealth expertise
- Allergy treatment expertise
- Patient-centered primary care
- Experienced in creating PowerPoint presentations
- Patient engagement strategies
- Proficient in Microsoft Office
- Time management
- Attention to detail
Certification
- Certified Medical Assistant
- Driver's License
- CPR Certification
- First Aid Certification
- BLS Certification
Languages
English
Additional Information
Authorized to work in the US for any employer
Timeline
Medical Assistant / Scheduler
Prism Spine and Joint
02.2026 - Current
Certified Medical Assistant
Capital Women's Care OB/GYN Div 27
02.2024 - 01.2025
LEAD MEDICAL ASSISTANT
ENT
02.2019 - 09.2025
Program Specialist (Temporary Position)
CORESTAFF
06.2018 - 01.2019
Community Technician
Maryland Treatment Centers, Inc
02.2015 - 07.2016
Medical Assistant PRN
ADVANTIA HEALTH
08.2014 - 06.2018
Lead Medical Assistant
Capital OB/Gyn
09.2010 - 07.2013
Required (High school diploma) - undefined
Theodore Roosevelt Senior High School
Certification - Clinical Medical Assisting
University of The District of Columbia