Laura Kelly

• Supervised day-to-day operations to meet performance, quality and service expectations.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• #2 in charge of running store in the event of manage not on duty
• Supervised day-to-day operations to meet performance, quality and customer expectations.

controlled top 5 national accounts - traveled and did power point presentations f or QBRs for these accounts (acted more like the account rep for these accounts than just doing CS duties) but I loved this aspect of my job.

Heavy phones, emails; quotes