Summary
Overview
Work History
Education
Skills
Timeline
Generic

Laura Kuhnert

Tea,SD

Summary

I am a customer service professional motivated to maintain customer satisfaction and contribute to company success. I also have a history managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Along with being a solid team player with an upbeat, positive attitude, I am very articulate, enthusiastic and results-oriented. Passion for building relationships are very important to me.

Overview

28
28
years of professional experience

Work History

Customer Service Representative

Land O Lakes/Forage Genetics International
Sioux Falls, SD
02.2018 - Current
  • Tracked orders from start to finish to ensure timely delivery of goods or services.
  • Conducted regular follow-up calls with customers after resolving their issues.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Supported sales team members to drive growth and development.
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.

Retail Store Manager

Taylor Oil
Sioux Falls, SD
08.1997 - 02.2018
  • Provided product information and answered customer questions.
  • Operated point-of-sale systems accurately to process payments from customers.
  • Completed transactions in an efficient manner while providing excellent customer service.
  • Supervised daily operations of the retail store, including inventory management, and customer service.

Education

High School Diploma -

Brandon Valley High School
Brandon, SD
05-1996

Some College (No Degree) - American Sign Language

Southeast Technical Institute
Sioux Falls, SD

Skills

  • Order tracking
  • Customer follow-up
  • Customer engagement
  • Inbound and outbound calling
  • Order fulfillment
  • Office equipment proficiency

Timeline

Customer Service Representative

Land O Lakes/Forage Genetics International
02.2018 - Current

Retail Store Manager

Taylor Oil
08.1997 - 02.2018

High School Diploma -

Brandon Valley High School

Some College (No Degree) - American Sign Language

Southeast Technical Institute

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