Laura Kurtz
West Fargo
Summary
Results-driven Supervisor with experience steering and directing all aspects of operations. Practiced in orchestrating multiple projects with competing priorities involving process improvements, safety initiatives and quality control. Recognized and commended for collaborating with upper management to achieve organizational objectives.
Well-rounded Bartender committed to providing guests with genuine hospitality and delivering exceptional services in bar area. Talented and skilled multitasker comfortable juggling competing priorities.
Reliable and hardworking professional works autonomously or in teams to serve several customers per shift. Experience managing staff and day-to-day operations. Thriving interpersonal and multitasking skills honed in fast-paced customer-focused environment.
Overview
34
34
years of professional experience
1
1
Certification
Work History
VFW Gaming Count Team
VFW Post 7564
West Fargo
09.2025 - Current
- Audit gaming jars, blackjack and bingo
- Prepare any deposits
- Ensure accuracy of bank for each game
- Pinpoint any discrepancies
- Maintained organized records of audit files and supporting documentation.
Bartender/Server
Silver Dollar
West Fargo
09.2019 - 12.2024
- Ensure customer is of legal age to consume alcohol
- Ensure that customer checks are accurate and collect payment
- Great customer service
- Keeping the bar stocked and ready at all times
- Maintained cleanliness and organization of the bar area throughout shifts.
- Managed inventory levels and restocked supplies as needed during service.
- Engaged with customers to provide excellent service and enhance their experience.
Returns Supervisor
Clinigen Group
West Fargo
03.2016 - 12.2024
- Coordinating work load and team activities
- Conduct team meetings to ensure goals are being met
- Evaluate and modify direct reports performance to meet goals
- Develop goals for direct reports
- Review processing protocols to ensure process effective and meet contractual agreement with client
- Provide departmental updates to upper management
- Review and updates for departmental SOP's
Bartender/server
VFW Post 7564
West Fargo
08.2012 - 09.2019
- Crafted a variety of cocktails and beverages per customer preferences.
- Provided exceptional customer service to enhance guest experiences.
- Maintained cleanliness and organization of the bar area throughout shifts.
- Collaborated with kitchen staff to coordinate food and drink orders efficiently.
- Handled cash transactions accurately and processed payments promptly.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
Returns Specialist
Clinigen Supplies Management,Inc
Fargo
01.2014 - 03.2016
- Processed product returns efficiently in compliance with company guidelines.
- Reviewed and verified returned items for quality and accuracy.
- Coordinated with suppliers to resolve issues related to returns.
- Assisted in training new staff on return procedures and policies.
- Performed regular audits of physical inventories against system records related to returns processing.
- Maintained accurate records of all returned items in database systems.
Loan Service Representative
State Bank & Trust
West Fargo
09.1999 - 08.2008
- Generate loan documents for business and agriculture loans
- Maintain financial documents for business customers
- Open consumer checking and savings accounts, CDs, and safe deposit boxes
- Perform teller duties
Blackjack Dealer/pit boss
NPPA
Fargo
07.1992 - 08.2008
- Pay winnings or collect losing bets as established by the rules and procedure of specific game
- Exchange paper currency for playing chips
- Answer questions about game rules and casino policy
- Train new dealers
- Count out pull tabs and pay out any winners
- Count and balance individual game cash drawers
- Count and pay customers chips as a cashier
Education
General - High school diploma or GED
Fargo South High School
Fargo, NDSkills
- Equipment malfunction troubleshooting
- Customer service
- Computer skills
- Cleaning
- Conflict management
- Clean workspace maintenance
- Report writing
- Serving
- Phone communication
- Food preparation
- Balancing end-of-day transactions
- Microsoft Office
- Greeting customers
- Food safety
- Attention to detail
- Customer relationship building
- Computer operation
- Mentoring
- Office experience
- Sanitation
- Time management
- Data entry
- Retail sales transactions
- Basic math
- POS
- Safe work practices
- Delegation
- Microsoft Outlook
- Decision making
- Cocktail experience
- Phone etiquette
- Front desk
- Administrative experience
- Bookkeeping
- Managerial strategic planning
- Task prioritization
- Bartending
- POS systems
- Cash handling
- Team motivation (leadership skill)
- Organizational skills
- Customer complaint resolution
- Microsoft Word
- Client interaction via phone calls
Certification
Driver's License
Languages
English
Willing To Relocate
Fargo, ND
Timeline
VFW Gaming Count Team
VFW Post 7564
09.2025 - Current
Bartender/Server
Silver Dollar
09.2019 - 12.2024
Returns Supervisor
Clinigen Group
03.2016 - 12.2024
Returns Specialist
Clinigen Supplies Management,Inc
01.2014 - 03.2016
Bartender/server
VFW Post 7564
08.2012 - 09.2019
Loan Service Representative
State Bank & Trust
09.1999 - 08.2008
Blackjack Dealer/pit boss
NPPA
07.1992 - 08.2008
General - High school diploma or GED
Fargo South High School