Laura Kvistad
Burnsville,MN
Summary
Accomplished Sr. Manager with a proven track record at Unisys Corporation, enhancing team performance and customer satisfaction through strategic planning and cross-functional collaboration. Excelled in roles requiring problem-solving and talent development, achieving significant operational improvements. Demonstrated expertise in logistics operations management and fostering strong customer relationships, contributing to sustained organizational growth.
Overview
38
38
years of professional experience
Work History
Sr. Manager, Products and Solutions
Unisys Corportation
10.2014 - Current
- Directed and inspired team members for increased engagement at work.
- Directed team goals, maintained timelines and assessed performance.
- Enhanced customer satisfaction through proactive problem resolution.
- Outlined clear objectives and informed all members.
- Optimized spending to achieve cost-effectiveness while enhancing profit margins.
- Promoted customer loyalty by utilizing expertise in the field.
- Facilitated the organization and management of assignments enhancing workflow efficiency.
- Streamlined resource management to achieve cost savings.
- Optimized processes by detecting inefficiencies in workflows and implementing corrective measures.
- Collaborated with teams to ensure alignment with customer demands.
- Utilized data and analytics to guide decision-making.
- Revamped processes to expedite time to market.
- Implemented customer feedback mechanisms to gather valuable insights for strategic planning.
- Established strong relationships with industry leaders, bolstering company's reputation.
- Exhibited a high level of personal accountability.
- Thrived within dynamic, fast-moving workplaces.
- Utilized critical thinking to analyze problems, assess solutions and finalize decisions.
- Quickly grasped and applied new ideas effectively.
- Exceeded expectations while working under pressure and strict timelines.
- Exhibited excellent organizational and time management abilities by overseeing multiple projects.
Contractor, Course Developer and Facilator
IATA Training and Development Institute
06.2011 - 10.2014
- Developed and conducted premier IATA Certified Independent Evaluator courses on ACC3 Security and Pharmaceuticals.
- Updated knowledge on security protocols and dangerous goods yearly.
- Conducted extensive range of cargo and regulatory-based courses.
Sr. Manager, Cargo Compliance
Northwest Airlines
01.2003 - 01.2010
- Directed cross-discipline teams to meet project benchmarks and produce superior outcomes.
- Developed lasting stakeholder relationships, securing ongoing collaboration.
- Lowered expenditures, effectively optimized resources, and improved overall project efficiency.
- Partnered with cross-functional departments to unify efforts toward common goals.
- Established key operational standards.
- Surpassed yearly performance standards established by senior executives.
- Led change management initiatives for smooth integration of new systems among staff.
- Leveraged industry expertise, customer service skills, and analytical nature to resolve concerns and enhance loyalty.
- Monitored quality programs ensuring timely compliance completion.
- Demonstrated initiative and accountability in all tasks.
- Showcased eagerness to assist in various tasks.
Manager, Cargo Training
Northwest Airlines
10.2000 - 01.2004
- Directed and inspired staff to maintain high levels of engagement.
- Consistently executed several tasks in stipulated time.
- Upheld high standards for safety, organization, and professionalism.
Manager, Cargo Call Center
Northwest Airlines
10.1998 - 10.2001
Supervisor, Reservations Call Center
Northwest Airlines
01.1987 - 10.1998
Education
Bachelor of Arts - Political Science
University of Minnesota
Minneapolis, MNSkills
- Strategic planning
- Cross-functional collaboration
- Troubleshooting and problem resolution
- Data-driven decision making
- Documentation and reporting
- Decision-making
- Customer relationship management
- Operations management
Timeline
Sr. Manager, Products and Solutions
Unisys Corportation
10.2014 - Current
Contractor, Course Developer and Facilator
IATA Training and Development Institute
06.2011 - 10.2014
Sr. Manager, Cargo Compliance
Northwest Airlines
01.2003 - 01.2010
Manager, Cargo Training
Northwest Airlines
10.2000 - 01.2004
Manager, Cargo Call Center
Northwest Airlines
10.1998 - 10.2001
Supervisor, Reservations Call Center
Northwest Airlines
01.1987 - 10.1998
Bachelor of Arts - Political Science
University of Minnesota
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