Laura Lampman
Petersburg,NY
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
10
10
years of professional experience
Work History
Taco Bell Manager
01.2019 - 01.2020
- Managed operations and team members to ensure efficient and high-quality service delivery
Licensed Nursing Assistant
Southern Vermont Medical Center
01.2015 - 01.2018
- Delivered compassionate care to patients, assisting with daily activities and ensuring their comfort and well-being
Nursing Assistant
Wesley Healthcare
01.2014 - 01.2015
- Supported medical staff in providing patient care, demonstrating empathy and professionalism in all interactions
Customer Service Representative
Maximus NY State of Health
01.2013 - 01.2015
- Provided support and assistance to clients, resolving inquiries and issues promptly and courteously
Waitress
Focastle Country Store
01.2010 - 01.2015
- Delivered exceptional customer service in a fast-paced restaurant environment, handling orders and ensuring guest satisfaction
Education
Sunny Oneonta College -
Mildred Elley Nursing School -
High School Diploma -
Burnt Hills-Ballston Lake Senior High School
Burnt Hills, NY06.2012
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Problem Resolution
- Customer Relations
- Call center experience
Introduction
As a driven and adaptable professional with a diverse background in healthcare, customer service, and management, I bring a blend of skills and experiences that make me well-suited for an entry-level work-from-home role. With a high school diploma and additional education from Sunny Oneonta College and Mildred Elley Nursing School, I possess a strong foundation of academic knowledge and practical experience. My tenure as a Taco Bell Manager refined my leadership abilities, while my roles as a Customer Service Representative for Maximus NY State of Health and Licensed Nursing Assistant for Southern Vermont Medical Center equipped me with exceptional communication and problem-solving skills. Additionally, my experience as a Nursing Assistant for Wesley Healthcare and Waitress at Focastle Country Store demonstrates my dedication to providing top-notch service and support. Now seeking an opportunity to leverage my skills and enthusiasm in a remote position, I am eager to contribute positively to a dynamic team while embracing the flexibility and challenges of remote work.
Timeline
Taco Bell Manager
01.2019 - 01.2020
Licensed Nursing Assistant
Southern Vermont Medical Center
01.2015 - 01.2018
Nursing Assistant
Wesley Healthcare
01.2014 - 01.2015
Customer Service Representative
Maximus NY State of Health
01.2013 - 01.2015
Waitress
Focastle Country Store
01.2010 - 01.2015
Sunny Oneonta College -
Mildred Elley Nursing School -
High School Diploma -
Burnt Hills-Ballston Lake Senior High School