Summary
Overview
Work History
Education
Skills
Certification
Languages
References
Timeline
Generic

Laura Lemus

Paramount,CA

Summary

Accomplished team member known for consistently achieving company targets through disciplined practices. Skilled in pressure management and adaptability, actively pursuing a career in the mental health sector.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Youth Mentor

YMHA
Long Beach, California
05.2025 - Current
  • Fostered positive relationships with youth through engaging activities and conversations.
  • Facilitated group discussions to promote teamwork and communication among participants.
  • Advised youth on resources available within the community that can assist them.
  • Motivated youth towards successful completion of school assignments or job applications.

Customer Service Associate

In-N-Out Burger
Downey, California
03.2017 - Current
  • Provided excellent customer service in a fast-paced environment, responding to complaints and resolving customer issues quickly and efficiently.
  • Built sustainable customer relationships of trust through open and interactive communication.
  • Assisted with training new employees on the company's procedures for handling customer inquiries.
  • Developed an extensive knowledge of company products, services, and policies to effectively answer customer questions.

Education

Bachelor of Arts - Psychology

California State University, Fullerton
Fullerton, CA
01-2026

Associate of Arts - Psychology

Cypress College
CA
05.2023

Skills

  • Conflict resolution
  • Data entry
  • Customer relationship management
  • Communication
  • Problem solving
  • Adaptability
  • Assertiveness
  • Customer complaint resolution
  • MS Office proficiency
  • Team collaboration
  • Time management
  • Creativity
  • Critical thinking

Certification

California State Senate Certificate of Recognition for my contribution to the community of Paramount for being apart of the creation of the first Xicano club in Paramount High School.

Languages

English | Fluent, Spanish | Advanced

References

References available upon request

Timeline

Youth Mentor

YMHA
05.2025 - Current

Customer Service Associate

In-N-Out Burger
03.2017 - Current

Bachelor of Arts - Psychology

California State University, Fullerton

Associate of Arts - Psychology

Cypress College

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