Laura Lerman

• Instruct students in breathing, meditation, mindfulness, and yoga poses to improve strength and flexibility.
• Plan, set up and lead yoga classes for beginner through intermediate practitioners.
• Develop new yoga skills through continuous study and practice.
• Build connections with students to increase comfort with class and encourage return visits.
• Incorporate safety, fun and creativity in lesson design and application.

Contracted by Infinite Massage to provide onsite chair corporate chair and table massages for team members of United Wholesale Mortgage.

• Effectively managed time to ensure all appointments ran smoothly without compromising the quality of service provided to clients.
• Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
• Cultivated a calm atmosphere within the massage space using soft lighting, tranquil music, or other desired elements that enhanced the therapeutic experience for clients.

• Provide chair yoga Instruction for seniors in breathing, meditation and yoga poses to improve strength and flexibility.
• Instruct the use of props for clients to offer support and increased flexibility while moving into and out of the poses.
• Plan, set up and lead yoga classes on Zoom for older adults and those with limited mobility.
• Incorporate safety, fun and creativity in lesson design and application.

• Safeguarded clients' privacy by adhering to HIPAA regulations and maintaining strict confidentiality.
• Completed SOAP notes after each client massage utilizing company software.
• Provided safe, effective, and appropriate massage therapy techniques according to doctors' prescription and personalized treatment plans for accident and injury clients.

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.