Laura Lester
New Employee Trainer
Broken Bow,OK
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of post-secondary education
6
6
years of professional experience
Work History
New Employee Trainer
Pine Cellular
Broken Bow, OK
09.2019 - Current
- Conducted new hire orientations and training sessions, and trained current employees on new equipment and procedures.
- Corrected employee behavior that did not reach accepted standards, and recognized performance that met or exceeded those criteria.
- Displayed working knowledge of Microsoft Office programs including Word, Excel and PowerPoint.
- Maintained updated training records for new employees.
Assistant Manager
Pine Cellular
Idabel, OK
01.2019 - 09.2021
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Stayed up to date on changing product and service options to provide top-notch support to customers and employees.
- Achieved recognition from senior management for contribution to store success, including managing sales, employees and operations to foster optimal performance.
Customer Service Representative
Pine Cellular
Idabel, OK
10.2017 - 12.2018
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Kept front check out area clean and organized for efficient service.
- Placed new merchandise on shelves and racks in appealing, organized arrangements to drive sales.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Processed payments and returns with accuracy and efficiency.
- Demonstrated high attention to detail, organization, and ability to manage multiple tasks and projects simultaneously.
- Responded to customer inquiries via phone, email, and web-based platforms.
Sales Associate
Cato Fashions
Idabel, OK
02.2017 - 10.2017
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Prepared merchandise for sales floor by pricing or tagging.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Performed cashier duties, including accepting and processing customer payments and balancing receipts and cash.
Education
High School Diploma -
Wright City High School
Wright City 08.2011 - 05.2015
Skills
Public speaking
Employee training
Multitasking abilities
Verbal and written communication
Timeline
New Employee Trainer
Pine Cellular
09.2019 - Current
Assistant Manager
Pine Cellular
01.2019 - 09.2021
Customer Service Representative
Pine Cellular
10.2017 - 12.2018
Sales Associate
Cato Fashions
02.2017 - 10.2017
High School Diploma -
Wright City High School
08.2011 - 05.2015