Summary
Overview
Work History
Education
Skills
Timeline
Generic

Laura Lewis

Willards,MD

Summary

Hardworking and dedicated employee. Working essentially for the same company(changed names) in different capacities for the last 37 years. I am interested in additional revenue and after retirement from the communication industry job. My typing skills are coveted by many and I am asked to take notes by my peers and direct manager on many occasions.

Overview

37
37
years of professional experience

Work History

Communication Construction Foreman

Verizon
11.2000 - Current
  • Supervised field crews to maximize quality and work efficiency.
  • Coordinated materials to maintain steady flow and meet productivity objectives.
  • Inspected work for compliance with applicable regulations and job specifications.
  • Studied and interpreted blueprints to plan construction phases and team assignments.
  • Analyzed project blueprints and specifications to identify exact number of laborers needed to complete job.
  • Verified and submitted team timesheets.
  • Collaborated with management and fellow supervisors to organize operations and achieve demanding schedule targets.
  • Interacted with employees to demonstrate high standards and mitigate issues effectively.

Customer Service Representative Supervisor

Bell Atlantic
12.1996 - 09.2000
  • Resolved escalated customer service inquiries and complaints to maintain satisfaction.
  • Coached and mentored service representatives to deliver polite, professional customer interactions.
  • Evaluated staff performance and provided feedback to improve customer service delivery.
  • Built positive rapport and relationships for high levels of customer satisfaction.
  • Supervised large teams with guidance, support and direction for high-quality customer care.
  • Onboarded and trained customer representatives to meet performance and service goals.

Customer Service Representative

Bell Atlantic
06.1991 - 12.1996
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Dispatcher-Clerk

C&P Telephone Company
11.1986 - 06.1991

Load work to technicians

Communicate with Customer Service and Repair center regarding customer request

Send and clear work when complete

Make changes to facilities and records

Close out time and charges for technicians

Education

High School Diploma -

Smithsburg High School
Smithsburg, MD
06.1985

Skills

  • Video Conferencing
  • Dimensions and Measurements
  • Manufacturing and Distribution
  • Bid Proposals
  • Construction Project Completion
  • Project Estimation and Bidding
  • Construction Documentation
  • Administration and Management
  • Timelines and Milestones
  • Construction Understanding
  • Safety Program Compliance
  • Protective Equipment Knowledge
  • Word Processing
  • Job Site Supervision
  • Safety Policies and Procedures
  • Meeting Schedule Deadlines
  • Effective Communication

Timeline

Communication Construction Foreman

Verizon
11.2000 - Current

Customer Service Representative Supervisor

Bell Atlantic
12.1996 - 09.2000

Customer Service Representative

Bell Atlantic
06.1991 - 12.1996

Dispatcher-Clerk

C&P Telephone Company
11.1986 - 06.1991

High School Diploma -

Smithsburg High School
Laura Lewis