Laura Loredo
Granada Hills,USA
Summary
Insightful, conscientious, and self-motivated professional committed to tackling new challenges with meticulous attention to detail. Passionate about learning, assessing human potential, and fostering an engaged, empowering work culture. Ability to build and maintain relationships with diverse stakeholders in changing environments, utilizing excellent communication skills and sound judgment in both independent and collaborative decision-making processes.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Manager
The Best Grill Inc.
01.2021 - 09.2025
- Company Overview: (Family Business)
- Managed the day-to-day operations of five restaurants and a staff of over 100 employees
- Recruited, interviewed, and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Cultivated positive rapport with employees and customers to boost morale and promote retention.
- Cross-trained existing employees to maximize team agility and performance.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
In- Home Outreach Counselor
El Centro Del Pueblo
01.2020 - 01.2021
- Provided weekly in-home counseling and clinical case management services to a caseload of up to 15 families
- Conducted comprehensive bio-psychosocial assessments
- Gathered reports and documentation from service providers
- Demonstrated flexibility and provided support to other Allies programs as requested
Social Work Fellow
Yale University
07.2017 - 07.2019
- Part of the mobile-crisis team, coordinated with police to assess, deescalate and respond to crisis calls in the community
- Provided psychotherapy (individual, group, family)
- Conducted diagnostic assessments, developed treatment plans, offered crisis intervention, and managed client cases
- Providing immediate, on-site mental health assessment and crisis intervention in hospital setting
- Participated in case-oriented seminars and professional development, handled administrative tasks, and conducted community outreach as needed
In-Home Outreach Counselor
El Centro Del Pueblo
07.2016 - 06.2017
Volunteer
MEDLIFE
12.2015 - 01.2016
- Provided medical care, health education, and helped build a staircase for over 1,500 adults and children
- Gathered patient information and expedited medical services
- Guided and educated non-Spanish speaking volunteers regarding cultural norms and medical terminology for a more effective and educational experience
- Served as a Spanish/English translator to guide non-Spanish speaking volunteers when communicating with patients
Social Medicine Intern
Kaiser Permanente Medical Center
05.2015 - 12.2015
- Supported patients and families with coping strategies and stress reduction plans to assist in adjustment and loss issues
- Administered bio-psycho-social assessments, interventions, and grief/bereavement counseling for a diverse adult population
- Offered patient and family education
- Participated in Interdisciplinary Team and Care Plan meetings
Case Manager Intern
Kaiser Permanente Psychiatric Outpatient Clinic
01.2015 - 12.2015
- Provided case management, intake assessment, biopsychosocial assessment, one-on-one psychotherapy, group facilitation, coordination of care, post-hospitalization treatment planning, supportive phone and in-person counseling, linkages to community services, progress notes, and documentation
- Identified barriers that accompany illness or prevent recovery and created a plan for rehabilitation
- Created a community resource binder was developed for use by clinicians
Health Information Management Technician
Barlow Respiratory Hospital
03.2004 - 06.2008
- Processed patient admission and discharge documents
- Reviewed records for completeness, accuracy, and compliance with privacy laws and regulations
- Released information according to HIPAA
- Monitored physician document delinquency rate. Brought physician delinquency rates down from 80% to under 15% an all-time low in the hospital. Received praise from the hospital CEO
File Clerk
Northridge Hospital
03.2001 - 01.2004
- Organized physicians’ transcriptions, verified appointments
- Compiled, copied, sorted, and filed records of office activities, business transactions, and other activities
- Served as Spanish translator for physicians as needed
- Aided in transporting patients from Chemotherapy to Radiation treatment
Academic Tutor
Los Angeles Mission College
09.2000 - 12.2001
- Provided academic support to students by modeling effective learning and study strategies and facilitating independent, competent student behaviors
- Developed daily lesson plans tailored to each students individual needs
- Incorporated activities that highlighted educational growth
- Provided additional support to instructors as needed
Education
Master of Science - Post-MSW Fellow
Yale University
New Haven, Connecticut07.2019
Master of Social Work - Social Work
University of Southern California
Los Angeles, CA05.2016
Bachelor of Arts - Sociology, Anthropology
University of California, Irvine
Irvine, CA05.2012
Skills
- Spanish language fluency
- Proficient in Microsoft Office Applications
- Adaptable to dynamic environments
- Skilled in managing priorities
- Analytical problem-solving
- Strong communication skills
- Experienced in engaging diverse audiences
- Awareness of compliance standards for privacy
Certification
- University of Southern California, Los Angeles, CA, Motivational Interviewing
- University of California, Irvine, Irvine, CA, Social Problems and Public Policy
- Global Studies Certificate
Timeline
Manager
The Best Grill Inc.
01.2021 - 09.2025
In- Home Outreach Counselor
El Centro Del Pueblo
01.2020 - 01.2021
Social Work Fellow
Yale University
07.2017 - 07.2019
In-Home Outreach Counselor
El Centro Del Pueblo
07.2016 - 06.2017
Volunteer
MEDLIFE
12.2015 - 01.2016
Social Medicine Intern
Kaiser Permanente Medical Center
05.2015 - 12.2015
Case Manager Intern
Kaiser Permanente Psychiatric Outpatient Clinic
01.2015 - 12.2015
Health Information Management Technician
Barlow Respiratory Hospital
03.2004 - 06.2008
File Clerk
Northridge Hospital
03.2001 - 01.2004
Academic Tutor
Los Angeles Mission College
09.2000 - 12.2001
Bachelor of Arts - Sociology, Anthropology
University of California, Irvine
Master of Science - Post-MSW Fellow
Yale University
Master of Social Work - Social Work
University of Southern California
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