Laura Loya
Friant,CA
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals. Experienced professional with a strong background in technology-related roles. Proficient in software development, system administration, and technical support. Skilled in problem-solving and optimizing performance. Capable of managing projects and collaborating effectively with teams. Committed to continuous learning and staying current with industry trends to contribute to organizational success.
Overview
12
12
years of professional experience
Work History
Crew Team Member
Amazon fulfillment center
Fresno, CA
12.2022 - 02.2024
- Stocked shelves and cases with new or transferred items.
- Prepared quality products while maintaining portion control and presentation within service goal times.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
RTS Member
Ulta Wearhouse
Fresno, CA
08.2020 - 03.2021
- Trained new staff on counting procedures and best practices.
- Assisted in physical inventories by counting stock items on shelves or racks.
- Assisted with physical inventories by counting items in designated areas of the warehouse.
- Organized physical inventories by counting each item in specified areas within the warehouse.
Community Manager
KRC, Management
Fresno, CA
08.2019 - 03.2020
- Analyzed user feedback and identified areas of improvement.
- Created content for social media platforms to engage the community.
- Managed multiple projects simultaneously, ensuring deadlines are met.
- Performed regular inspections on buildings, common areas and vacant units, identifying necessary repairs.
- Collected rent and other types of payments from residents, keeping thorough reports on those paying on time and delinquent individuals.
- Oversaw repairs and enhancements by working closely with maintenance staff.
- Developed and enforced community guidelines to maintain a positive environment.
- Planned, scheduled and coordinated general maintenance or repairs for commercial or residential properties.
Assistant
Princess Bridal and Quinceanera's
Fresno, CA
07.2017 - 06.2019
- Scheduled meetings, appointments and travel arrangements for staff members.
- Answered incoming calls, responded to emails, faxes and other inquiries from customers and vendors.
- Greeted visitors, clients and guests in a professional manner.
- Maintained positive working relationship with fellow staff and management.
- Received and distributed mail, letters and packages.
Asistant Manager
KFC
Fresno, CA
06.2012 - 07.2017
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Coordinated with other departments to ensure smooth flow of operations.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Resolved conflicts between team members in an effective manner.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Supervised daily operations including scheduling shifts, assigning duties.
Education
Some College (No Degree) - 2014-2017
Fresno City College
Fresno, CA01-2014
High School Diploma -
Sunnyside High School
Fresno, CA06-2012
Skills
- costumer service
- Cleaning and sanitation
- Food handling safety
- Order delivery practices
- Spanish Fluency
- Customer Engagement
Timeline
Crew Team Member
Amazon fulfillment center
12.2022 - 02.2024
RTS Member
Ulta Wearhouse
08.2020 - 03.2021
Community Manager
KRC, Management
08.2019 - 03.2020
Assistant
Princess Bridal and Quinceanera's
07.2017 - 06.2019
Asistant Manager
KFC
06.2012 - 07.2017
Some College (No Degree) - 2014-2017
Fresno City College
High School Diploma -
Sunnyside High School
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