Dalila Bolanos
Irving,TX
Summary
With 5 years of
Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
High-energy professional skilled at welcoming guests, maintaining entrances and balancing server loads to optimize operations. Collaborative, hardworking and efficient at prioritizing and handling simultaneous tasks to promote positive dining experiences.
With the experience from my last jobs I am confident to say that I offer a reliable job and fast paced job while keeping it clean, efficient and good attitude. I strive to achieve my best in my workplace and will do my absolute best.
Overview
7
7
years of professional experience
Work History
Cleaning Crew Member
Sweep on
Irving, TX
01.2023 - 08.2024
- Reported any damages or repairs needed to supervisor immediately.
- Adhered to all safety guidelines while operating machinery such as floor buffers.
- Vacuumed carpets, furniture, and upholstery.
- Dusted furniture, fixtures, and other surfaces.
- Transported waste to designated disposal sites according to safety protocols.
- Provided excellent customer service when interacting with customers or colleagues.
- Followed established health codes while performing duties.
Sales Associate
Melrose Store
Irving, TX
01.2021 - 07.2022
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Maintained cleanliness of store environment including floors, windows, displays.
- Greeted customers and provided exceptional customer service.
- Handled customer complaints in a professional manner.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Helped customers find specific products, answered questions, and offered product advice.
- Built and maintained relationships with peers and upper management to drive team success.
- Engaged customers in friendly, professional dialogue to determine needs.
Restaurant Waiter
Dennys Restaurant
Irving, TX
01.2018 - 11.2020
- Maintained cleanliness throughout the dining area during shift; wiped down tables after each seating period.
- Verified that prepared food met all standards for quality and quantity before serving it to customers.
- Checked on guests during meals to ensure satisfaction with each course.
- Replenished stocks of napkins, silverware and other dining room supplies as needed.
- Processed cash payments accurately using a POS system; ensured accuracy of change given to customers.
- Greeted customers, provided menus and answered questions about menu items.
- Supported other wait staff members when needed during peak times; assisted with taking orders from large groups.
- Answered phone calls providing information about restaurant services, hours of operation, menu items .
- Provided excellent customer service by anticipating guest needs, responding promptly and acknowledging all guests, however busy and whatever time of day.
Worker
Sky Zone Trampoline Park
Irving, TX
08.2018 - 10.2018
- Provided customer service by responding to inquiries, resolving complaints, and addressing issues in a timely manner.
- Performed regular maintenance tasks such as cleaning equipment, checking supplies, and ensuring proper operation of machinery.
- Interacted with costumers in a nicely matter and joyful manner
Education
High School Diploma -
Jack E Singley Academy
Irving, TX05-2021
Associate of Science -
North Lake College
Irving, TXPhlebotomy Training USA
Richardson, TXSkills
- Quality Assurance
- Customer service-focused
- Phlebotomy
- Leadership
- Costumer service
- Active listening
- Responsible
- Hard working
- Communication skills
Timeline
Cleaning Crew Member
Sweep on
01.2023 - 08.2024
Sales Associate
Melrose Store
01.2021 - 07.2022
Worker
Sky Zone Trampoline Park
08.2018 - 10.2018
Restaurant Waiter
Dennys Restaurant
01.2018 - 11.2020
High School Diploma -
Jack E Singley Academy
Associate of Science -
North Lake College
Phlebotomy Training USA