Laura Lucas
Richardson,TX
Summary
Strategic Print and Graphics Leader with extensive experience directing in-plant print operations and workflow automation within educational and government sectors. Achieved operational efficiency and enhanced customer satisfaction through effective team leadership, budget management, and innovative technology implementations. Focused on aligning print services with organizational objectives while cultivating stakeholder relationships and driving service utilization.
Overview
19
19
years of professional experience
Work History
Print Services Manager
Richardson Independent School District
Richardson, TX
04.2020 - Current
- Leadership & Operations
- Provide strategic direction for district print services operations, aligning services with organizational goals.
- Direct print production, graphics, finishing, inventory, equipment, and customer service operations.
- Lead staff development, training, coaching, and performance management initiatives.
- Built partnerships with district leaders, vendors, and stakeholders to enhance alignment with operational objectives.
- Financial & Business Management
- Develop and manage departmental budgets and long-range operational plans.
- Establish pricing methodologies and cost-recovery models through production analysis and benchmarking.
- Monitor operational metrics and implement efficiency improvements to enhance service delivery.
- Innovation & Customer Service
- Implement enterprise software solutions for workflow automation, inventory control, reporting, and ordering.
Print Shop Technician
Killeen Independent School District
Killeen, TX
12.2016 - 03.2020
- Key Responsibilities:
- Supported oversight of daily print shop operations, production scheduling, inventory management, and customer service activities.
- Monitored budget, analyzed pricing, planned procurement, and executed cost-control initiatives.
- Trained staff on equipment operation, workflow procedures, and production best practices.
- Identified process improvements that increased productivity and reduced operational costs.
- Identified and implemented process improvements to enhance productivity and lower operational costs.
- Generated cost estimates, tracked production expenses, and maintained pricing data to align with departmental financial goals.
Reprographics Technician III
Central Texas College
Killeen, TX
09.2013 - 12.2016
- Outlined primary duties
- Developed and maintained control system for inventorying all received materials, ensuring accurate tracking.
- Prepared requisitions for textbooks and duplicating job orders.
- Received purchase orders for all core sets and other educational materials.
- Issued auditron numbers, monitored accounts, and submitted billing to Accounts Receivable and Xerox for timely processing.
- Assembled core sets in packets ready for shipment.
- Priced and printed all materials in Printing Department, facilitating efficient production and distribution.
Store Associate
AAFES (Army & Air Force Exchange Services)
Fort Hood, TX
07.2007 - 10.2009
- Key Responsibilities:
- Operated electronic checkout system, processed transactions, and ensured financial accuracy through meticulous cash handling.
- Assisted customers with inquiries about merchandise, enhancing their shopping experience.
- Managed cash handling and register operations, maintaining accurate records of funds throughout shifts.
- Maintained store organization and assisted with promotional displays.
Visual Merchandiser
AAFES (Army & Air Force Exchange Services)
Fort Hood, TX
05.2008 - 12.2008
- Key Responsibilities:
- Created posters, flyers, banners, and signs with high-speed printing equipment to enhance visual appeal.
- Designed and produced posters, flyers, banners, and signs using high-speed printing equipment.
- Coordinated event planning, store setup, and display arrangements to ensure engaging customer experiences.
- Upheld visual merchandising standards for military post facilities, contributing to consistent brand presentation.
- Created vinyl designs and assisted with application.
Education
Associate of Applied Science Degree - Graphics and Printing
Texas A&M University - Central Texas
Killeen, TXCertificate - Graphics and Printing Technology
Central Texas College
Killeen, TXSkills
- Print management
- Workflow optimization
- Inventory management
- Budget management
- Pricing analysis
- Equipment maintenance
- Vendor relations
- Production scheduling
- Cost recovery
- Customer service
- Problem solving
- Team leadership
- Effective communication
- Decision making
- Staff development
- Direct mail campaigns
- Scheduling coordination
- Prepress operations
- Deadline management
- Workflow optimization
- Digital printing
- Estimating costs
- Large format printing
- Color management
- Variable data printing
- Offset printing
- Binding techniques
- Safety management
- Supply procurement
- Client communication
- Prepress expertise
- Flexographic printing
- Eco-friendly practices
- File preparation
- Quality control
- Job planning
- Client relations
- Print technologies
- Quality assurance
- Labor tracking
- Inkjet technology
- Packaging design
- Gravure printing
- Train staff
- Feasibility assessment
- Resource allocation
- Written communication
- Work Planning and Prioritization
- Company representation
- Relationship building
- Organizational skills
- Sensitive document disposal
- Professionalism
- Service coordination
- Data analysis
- Verbal and written communication
- Task delegation
- Team collaboration
- Strategic planning
- Critical thinking
- Record keeping
- Administrative support
- Problem-solving
- Operational reporting
- Vendor relationship management
- Task prioritization
- Presentation design
- Policy development
- Performance evaluations
- Database administration
- Multitasking Abilities
- Set goals
- Staff scheduling
- Records and database management
- Supply distribution
- Electronic filing systems
- Cost recovery pricing
- Budget planning
Affiliations
- In-Plant & Mail Association (IPMA)
- PRINTING United Alliance
- Association of College and University Printers (ACUP+) Former Board Member-at-Large
- PIA MidAmerica
Leadership Highlights
- 25+ years of progressively responsible experience in print, graphics, and production services.
- Oversees district-wide print services supporting multiple campuses, departments, and stakeholders.
- Extensive experience managing budgets, pricing structures, inventory programs, vendor relationships, and technology investments.
- Recognized for implementing workflow automation and operational improvements that increase productivity and customer satisfaction.
- Active participant in national print industry organizations and professional development initiatives.
- Demonstrated commitment to workforce development, inclusion, and employee growth.
Timeline
Print Services Manager
Richardson Independent School District
04.2020 - Current
Print Shop Technician
Killeen Independent School District
12.2016 - 03.2020
Reprographics Technician III
Central Texas College
09.2013 - 12.2016
Visual Merchandiser
AAFES (Army & Air Force Exchange Services)
05.2008 - 12.2008
Store Associate
AAFES (Army & Air Force Exchange Services)
07.2007 - 10.2009
Associate of Applied Science Degree - Graphics and Printing
Texas A&M University - Central Texas
Certificate - Graphics and Printing Technology
Central Texas College