Laura Ludwig
Tempe,AZ
Summary
Dynamic General Manager with a proven track record at MAD Greens, excelling in operational leadership and customer engagement. Expert in inventory control and staff scheduling, driving efficiency and enhancing guest experiences. Recognized for transforming customer feedback into actionable improvements, fostering a positive atmosphere and ensuring exceptional service delivery.
Professional hospitality leader with proven track record in managing high-performance teams and driving customer satisfaction. Skilled in operational management, staff training, and budget oversight. Known for adaptability, strong problem-solving abilities, and focus on achieving results through collaborative efforts. Consistently delivers exceptional dining experiences while maintaining high standards and efficiency.
Overview
14
14
years of professional experience
Work History
General Manager
MAD Greens
Tempe, AZ
06.2015 - Current
- Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Implemented new employee onboarding processes, providing comprehensive training that promoted retention and a strong understanding of company culture.
- Implemented efficient scheduling practices to ensure optimal staffing levels during peak business hours.
- Addressed customer concerns promptly and professionally, turning potentially negative experiences into positive outcomes.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Correctly calculated inventory and ordered appropriate supplies.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
Crew Member
Dunkin' Donuts
Tempe, AZ
03.2011 - 05.2015
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Provided excellent customer service by greeting customers and meeting quality expectations.
Education
GED -
Home School
Gilbert01-2011
Skills
- Operational leadership enhanced skillset
- Inventory control using Restaurant 365 system
- Staff scheduling using Paylocity - HR & Payroll System
- Customer engagement
- Financial Management
- Guest Experience management
- Catering utilizing MSI Software
- Comprehensive use of Brink Point of Service systems
Timeline
General Manager
MAD Greens
06.2015 - Current
Crew Member
Dunkin' Donuts
03.2011 - 05.2015
GED -
Home School