LAURA LUGO
Edinburg
Summary
Seeking a position with a company allowing for greater responsibilities, based on work ethic and dependability and further growth and development.
General Office Skills Email Software Customer Service Bilingual Sales Medisoft Trained Multi-tasking skills Persuasive communication skills Time Management Skills Peripheral Devices (Scanners, Printers, etc.) Organizational Skills Customer Relationship Building Proficient in Microsoft Office
Overview
15
15
years of professional experience
6043
6043
years of post-secondary education
1
1
Certification
Work History
Customer Service Representative
Teleperformance
09.2025 - Current
- Resolved customer inquiries through phone and chat support.
- Assisted customers with account management and order processing.
- Documented customer interactions in the CRM system accurately.
- Answered customer inquiries and provided accurate information regarding products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Supervisor
Ashley’s Pediatrics
McAllen
11.2015 - 05.2025
- Responsible for a variety of tasks which include; checking in and out patients, answering phone calls, faxing consultation reports, scheduling appointments, & operating computer software.
- Finalized customer transactions using sales software.
- Supervised daily operations of pediatric clinic activities and staff performance.
- Coordinated patient scheduling and managed appointment flow for optimal efficiency.
- Trained new staff on clinic protocols and customer service standards.
- Ensured compliance with health regulations and maintained a safe environment.
- Developed training materials to enhance staff knowledge and skills in pediatric care.
- Managed inventory of medical supplies to ensure availability for patient care needs.
- Conducted regular team meetings to discuss workflow improvements and address concerns.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Directed and supervised team of 15 employees in daily operations.
Medical Administrative Assistant
Dermatology Clinic Of McAllen
McAllen
11.2014 - 05.2015
- Responsible for a variety of tasks which include; checking in and out patients, answering phone calls, faxing consultation reports, scheduling appointments, & operating computer software.
- Finalized customer transactions using sales software.
Sales/Stocking Associate (Seasonal)
Justice for Girls
McAllen
09.2011 - 01.2012
- Responsible for floor sales.
- Suggested apparel and accessories appropriate for event and look desired.
- Finalized customer transactions using cash register and sales software.
Education
Medical Administrative Assistant Program
South Texas Vocational Technical Institute
McAllen, TexasMedical Assistant Program
South Texas Vocational Technical Institute
McAllen, TexasHigh School Diploma -
McAllen High School
McAllen, TexasSkills
- General Office Skills
- Email Software
- Customer Service
- Bilingual
- Sales
- Medisoft Trained
- Multi-tasking skills
- Persuasive communication skills
- Time Management Skills
- Peripheral Devices (Scanners, Printers, etc)
- Organizational Skills
- Customer Relationship Building
- Proficient in Microsoft Office
Certification
CPR certified, 10/01/15 - Present
References
- Cindy Castellano, Parklane Apartments Manager, (956) 802-5210
- Norma Martinez, Medical Administrative Assistant Instructor, (956) 631-1107
- Michel Barraza, Dermatology Clinic of McAllen- Administrative Assistant, (956) 515-3787
Volunteer Experience
- Abundant Grace Community Church, Edinburg, Texas, 07/01/07, 06/01/09, Children’s Media Volunteer, Supervised children and assisted with setting up equipment for activities and service.
- Valley Humane Shelter, Edinburg, Texas, 08/01/08, 12/01/08, Animal Groomer, Care and intake of abandoned animals and nurture them until they are ready to be adopted.
Timeline
Customer Service Representative
Teleperformance
09.2025 - Current
Supervisor
Ashley’s Pediatrics
11.2015 - 05.2025
Medical Administrative Assistant
Dermatology Clinic Of McAllen
11.2014 - 05.2015
Sales/Stocking Associate (Seasonal)
Justice for Girls
09.2011 - 01.2012
Medical Administrative Assistant Program
South Texas Vocational Technical Institute
Medical Assistant Program
South Texas Vocational Technical Institute
High School Diploma -
McAllen High School