Laura Luna
Corpus Christi
Summary
Skilled professional with many years of experience managing facilities upkeep. Works long shifts independently and efficiently to carry out routine cleaning needs. Proven knowledge of heavy equipment and machinery and cleaning chemicals and supplies. Conscientious professional in residential and commercial knowledge, known for being highly productive and efficient in task completion. Possess specialized skills in sanitation practices, time management, and organization. Excel in communication, adaptability, and problem-solving to ensure top-notch service delivery.
Overview
16
16
years of professional experience
Work History
Utility Housekeeper
HHS Environmental Services
Corpus Christi
04.2018 - Current
- Promoted teamwork by offering support and guidance to colleagues for maintaining collaborative work environment.
- Completed routine maintenance and repair.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Completed day-to-day duties accurately and efficiently.
- Operated a variety of machinery and tools safely and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Worked with cross-functional teams to achieve goals.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
Secretary
Luna's Custom Painting and Remodeling
Corpus Christi
01.2010 - Current
- Managed calendar reminders for upcoming deadlines or events associated with the office.
- Prepared documents such as memos, letters, reports, spreadsheets and presentations using Microsoft Office applications.
- Reviewed invoices for accuracy before submitting them for payment processing.
- Organized and maintained executive calendars, including scheduling meetings, travel arrangements and conference calls.
- Handled confidential documents with discretion.
- Proofread documents before submission; corrected any errors found in grammar or punctuation.
- Processed invoices for payment; tracked payments received from vendors and clients.
- Sorted mail and distributed it to appropriate personnel or departments within the organization.
- Answered incoming phone calls, responded to inquiries and transferred calls as needed.
- Responded to customer inquiries via email or telephone in a polite and professional manner.
- Scheduled meetings and sent invitations specifying time and location.
- Managed staff calendars and coordinated travel, meeting and hotel accommodations.
- Operated office equipment such as photocopiers, scanners, and fax machines.
- Raised funds by organizing multiple events and diligently managed details to meet deadlines.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
Football Booster President
Volunteer Work
Corpus Christi
07.2023 - 02.2025
- Represented the organization at community events and public forums to promote its mission.
- Analyzed data from surveys to identify areas for improvement in organizational operations.
- Cultivated relationships with key stakeholders such as donors, volunteers, partners, and sponsors.
- Acted as an ambassador of goodwill for the organization by engaging positively with external parties.
- Resolved conflicts between staff members by listening attentively and providing constructive feedback.
- Negotiated contracts with vendors, suppliers and other partners.
- Monitored legislative changes that could affect the organization's operations or funding sources.
- Managed personnel issues including recruitment, hiring, training, performance evaluation, and termination.
- Provided leadership and guidance on budgeting decisions to maximize resources available.
- Established fundraising strategies to increase financial support for programs and services.
- Oversaw daily administrative tasks such as payroll processing, accounts payable and receivable management.
- Collaborated with staff members to ensure operational efficiency of the organization.
- Organized and facilitated board meetings, strategic planning sessions, and annual conferences.
- Developed policies, procedures, and short-term and long-term goals for the organization.
- Promoted a customer-centric approach to drive satisfaction and loyalty.
- Oversaw the development and launch of new products and services.
Education
GED -
Gulf Council of La Raza
Corpus Christi, TX06-2000
Certified Medical Assistant - Medical
Southern Careers Institute
TX04-2000
Skills
- Equipment maintenance
- Cleaning techniques
- Inventory management
- Customer service
- Time management
- Safety procedures
- Communication skills
- Task prioritization
- Dusting furniture
- Inventory control
- Bloodborne pathogens
- FLUENT IN Spanish
- Chemical handling
- Customer service-focused
- Team building
- Supply inventory management
- Linen replacement
- Teamwork
- Floor scrubber machines
- Basic maintenance
- Excellent oral and written communication
Affiliations
- Very Active
- Always dressed presentable
- Always on Time
- Dedicated to my work
- Reliable
Timeline
Football Booster President
Volunteer Work
07.2023 - 02.2025
Utility Housekeeper
HHS Environmental Services
04.2018 - Current
Secretary
Luna's Custom Painting and Remodeling
01.2010 - Current
GED -
Gulf Council of La Raza
Certified Medical Assistant - Medical
Southern Careers Institute