Laura MacKay
Frederick,MD
Summary
Results-driven professional with entrepreneurial and management experience. Builds and sustains strong relationships with co-workers and clients while overseeing administrative and sales teams. Excels in both independent leadership and collaborative environments. Leverages business acumen to drive organizational success and achieve strategic objectives.
Overview
3
3
years of post-secondary education
23
23
years of professional experience
Work History
Owner
MacKay Bricks
Frederick, MD
02.2014 - Current
- Oversaw inventory management, tracking materials and supplies efficiently.
- Developed customer relationships to understand needs and improve service.
- Implemented process improvements to enhance productivity and reduce waste.
- Maintained relationships with existing clients by providing superior customer service.
- Developed strategic plans to increase profitability and efficiency.
- Implemented quality assurance processes to ensure product excellence.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Reviewed financial statements and sales reports to measure productivity or goal achievement.
Store Manager
Sterling Jewelers Inc.
Frederick, MD
03.2004 - 02.2014
- Managed daily store operations and ensured compliance with company policies.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Trained and mentored staff to enhance customer service skills.
- Resolved customer complaints in a timely manner.
- Oversaw inventory control and maintained stock levels effectively.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Implemented merchandising strategies to optimize product displays.
- Created weekly work schedules for store personnel.
Education
Bachelor of Arts - Art History And Theory
University of Maryland, Baltimore County
Baltimore, MD 09.2002 - 05.2005
Skills
- Inventory management
- Customer relationship management
- Strategic planning
- Quality assurance
- Customer relations
- Problem solving
- Attention to detail
- Effective communication
- Time management
Timeline
Owner
MacKay Bricks
02.2014 - Current
Store Manager
Sterling Jewelers Inc.
03.2004 - 02.2014
Bachelor of Arts - Art History And Theory
University of Maryland, Baltimore County
09.2002 - 05.2005