Laura Maloney
League City,Texas
Summary
Dynamic leader with a proven track record at PetSmart, excelling in sales expertise and staff management. Expert in driving team performance and customer engagement through effective training and mentoring. Demonstrated ability to enhance sales outcomes and customer satisfaction, showcasing significant achievements in staff development and inventory oversight.
Overview
6
6
years of professional experience
Work History
Sales Supervisor
Ollie's Bargain Outlet Holdings Inc.
Friendswood, TX
01.2024 - Current
- Monitored daily operations of sales team, including customer service, product knowledge, marketing initiatives.
- Intervened in difficult customer situations to resolve issues quickly and efficiently.
- Demonstrated high level of customer service by engaging clients and offering sales floor assistance.
Customer Engagement Leader
PetSmart
Galveston, TX
03.2019 - 01.2024
- Managed customer service staff by providing guidance, training, mentoring and performance reviews.
- Provided timely responses to customers' inquiries, complaints, comments or concerns via phone, email or social media platforms.
- Maintained relationships with external vendors related to the delivery of services or products.
- Trained and mentored new team members to promote productivity, accuracy and friendly customer service.
- Provided quality service and value by interacting effectively with all customer groups.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
Education
Applied Associate of Science - Health Information Management
COLLEGE OF THE MAINLAND
Texas City, TX06-2020
Skills
- Sales training
- Sales expertise
- Staff management
- Task delegation
- Inventory oversight
- Merchandising coordination
- Shrinkage control
- Staff training
References
References available upon request.
Timeline
Sales Supervisor
Ollie's Bargain Outlet Holdings Inc.
01.2024 - Current
Customer Engagement Leader
PetSmart
03.2019 - 01.2024
Applied Associate of Science - Health Information Management
COLLEGE OF THE MAINLAND
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