Laura Maloney
Springfield,MO
Summary
Resourceful Logistics Coordinator known for high productivity and efficient task completion. Specialize in supply chain management, inventory control, and transportation coordination. Excel in time management, problem-solving, and adaptability, ensuring smooth operations and effective communication across all levels of supply chain.
Overview
26
26
years of professional experience
Work History
Logistics Coordinator
Bass Pro Shops
Springfield, MO
08.1998 - 01.2025
- Developed training materials and conducted sessions for new logistics staff members.
- Responded quickly to customer inquiries about order status or changes in schedules.
- Developed and maintained relationships with vendors, carriers and customers to ensure efficient shipping of goods.
- Coordinated daily transportation activities including scheduling, routing, tracking and documentation.
- Organized and monitored the shipment of products in accordance with customer requirements.
Customer Service Representative
Bass Pro Shops Base Camp
Springfield, MO
08.1998 - 01.2025
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Answered customer inquiries and provided accurate information regarding products and services.
- Took special orders in person and over telephone, generating additional revenue every month.
- Maintained a high level of professionalism when dealing with difficult customers.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Education
High School Diploma -
Hazelwood Central
Florissant MO06-1987
Skills
- Carrier collaboration
- Delivery confirmation
- Shipment tracking
- Shipping documentation
- Scheduling coordination
- Communication
- Verbal and written communication
- Shipping procedures
- Team building
- Customer service
Timeline
Logistics Coordinator
Bass Pro Shops
08.1998 - 01.2025
Customer Service Representative
Bass Pro Shops Base Camp
08.1998 - 01.2025
High School Diploma -
Hazelwood Central
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