Laura Marciano
Jenkintown,United States
Summary
Throughout this fours years of experience in the Hospitality and customer service industry I learn the importance of multitasking, time management and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems.
I have good customer service experience since I work in this industry for four years so far and I will like to improve and learn much more very day.
Overview
8
8
years of professional experience
Work History
Front Desk Receptionist
Homewood Suites, By Hilton
Horsham, PA, USA, PA
11.2021 - Current
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
- Transcribed phone messages and relayed to appropriate personnel.
Banquet Server
Normandy Farm Hotel & Blue Bell Country Club
Blue Bell, PA
06.2018 - 11.2021
- Stayed up-to-date on menu changes to help customers make food choices.
- Guided arriving guests to tables, took drink orders and relayed information to bartenders.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Make sure the restaurant room is clean before and after the service.
Bridal Attended
Normandy Farm Hotel & Blue Bell Country Club
Blue Bell, PA, USA
05.2018 - 11.2021
- Assisted with wedding set up and decoration.
- ● Responsible for meeting every bride and groom frequent requests.
- ● Responsible for setting up the bride’s suite and clearing it at the end of the wedding.
- ● Responsible for working together with my co-workers in delivering good customer service and setting the room for the event.
Education
Associate of Science - Hospitality Management
Montgomery County Community College
Blue Bell, PA05.2021
Skills
I can write and speak in Italian as well
Timeline
Front Desk Receptionist
Homewood Suites, By Hilton
11.2021 - Current
Banquet Server
Normandy Farm Hotel & Blue Bell Country Club
06.2018 - 11.2021
Bridal Attended
Normandy Farm Hotel & Blue Bell Country Club
05.2018 - 11.2021
Associate of Science - Hospitality Management
Montgomery County Community College