Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Laura Marques

Wilmington,NC

Summary

Dynamic professional with extensive experience in client advocacy and patient-centered care. Proven track record in enhancing operational efficiency and fostering community resources. Skilled in psychosocial assessment and staff training. Successfully built a company starting with 1 client and built to 100 clients.

Overview

19
19
years of professional experience

Work History

Owner

L.K.S. Home Services
06.2015 - Current
  • Started a home cleaning and organizing service for residential and rental properties.
  • Consulted with clients to assess needs and propose optimal solutions.
  • Began with 1 client and built to 100 clients in 8 years. Maintained 10 recurring clients for 6 years.
  • Managed day-to-day business operations.
  • Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.

Home Care Provider

Pat Crittenden
09.2013 - 02.2015
  • Monitored progress and documented patient health status changes.
  • Assisted patient with medications.
  • Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.

Mentor/Counselor

Lighthouse Community School
09.2011 - 06.2012
  • Assisted students with their academic and behavior goals in accordance with their IEP's.
  • Provided school administration with inventories and checklists for each student's enrollment data and outcomes.
  • Provided guidance and recommended coping mechanisms for youth dealing with difficult issues.
  • Assisted mentees in developing self-confidence and positive self-image.
  • Facilitated a "Life Skills" group and Garden Project.

Team Leader, Disability Client Services

Catholic Residential Services
06.2009 - 08.2012
  • Evaluated diagnostic data to determine eligibility and needed services.
  • Coordinated community resources and secured referrals.
  • Assisted individuals with addressing disabilities and developing career plans.
  • Led on-site training for new staff.
  • Liaised with community partners to enhance employment opportunities for individuals with disabilities.

Habilitation Technician

Pride in North Carolina
06.2009 - 08.2012
  • Developed resident activities and programming for 10-18 year olds, to encourage new skills and maintain present skills.
  • Implemented written goals from treatment plans to enhance patient outcomes.
  • Instructed and reinforced target outcomes to help individuals achieve goals.
  • Recorded participant behavior and methods to alleviate barriers and progress toward goals.

Direct Care, Counselor, Habilitation Technician

Child Advocacy Comm., Easter Seals, Pride In NC
08.2006 - 08.2012

In all three of these positions I worked with children who had developmental disabilities. I created work plans, taught life skills, and interacted with the community to assist these individuals in building self-confidence.

Education

Master of Social Work -

University of Cincinnati
Cincinnati, OH
06-2012

Bachelor of Social Work -

University of North Carolina At Wilmington
Wilmington, NC
05.2008

Skills

  • Patient-centered care
  • Motivational enhancement therapy
  • Psychosocial assessment
  • Structural family therapy
  • Confidential case documentation
  • Client advocacy
  • Domestic violence training
  • Policy planning
  • Community resources
  • Staff training and onboarding

Accomplishments

  • Received The Leadership Award from Child Advocacy Commission for leading a "Skills for Success" group for troubled youth, a "Single Mothers" and a "Grandparents" support groups.
  • Planned and executed fund raising efforts for the Child Advocacy Commission.

Timeline

Owner

L.K.S. Home Services
06.2015 - Current

Home Care Provider

Pat Crittenden
09.2013 - 02.2015

Mentor/Counselor

Lighthouse Community School
09.2011 - 06.2012

Team Leader, Disability Client Services

Catholic Residential Services
06.2009 - 08.2012

Habilitation Technician

Pride in North Carolina
06.2009 - 08.2012

Direct Care, Counselor, Habilitation Technician

Child Advocacy Comm., Easter Seals, Pride In NC
08.2006 - 08.2012

Master of Social Work -

University of Cincinnati

Bachelor of Social Work -

University of North Carolina At Wilmington
Laura Marques