Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Laura Marshall

Brooklyn,NY

Summary

Dedicated team leader with a track record of driving success through effective collaboration, compassionate leadership, and fostering a positive team culture. Proven ability in creating engaging training experiences ensuring employees comprehension and empowering individuals with the skills needed to succeed in their roles.

Overview

8
8
years of professional experience

Work History

Senior Managed Care Coordinator-Team Lead

MJHS-Elderplan
12.2021 - Current
  • Facilitated training of new employees ensuring a smooth on boarding process and fostering a positive learning environment.
  • Developed and designed training Materials for effective on boarding and skill enhancement
  • Contributed to and supported special projects, demonstrating adaptability and initiative.
  • Proactively available and responsive to meet team needs and contribute to daily workflow
  • Provide effective leadership to a dynamic team, fostering collaboration, and achieving goals.
  • Worked alongside ICM to ensure that member records are accurately and timely updated with the member most recent information.clinicals.

Managed Care Coordinator II- Ep Acute ICM Support

MJHS-Elderplan
07.2021 - 12.2021
  • Assisted management team with special projects as requested, to include training new staff and ICMs, and routing system workbasket to appropriate departments.
  • Created and maintained authorizations for transportation and Moms Meals in accordance with department standards.
  • Assisted EP acute ICM team with creating Resumption of Care issues for processing.
  • Created and Maintained Care 2 Care authorizations for EP Pre-cert team.
  • Played a pivotal role in promoting effective team work, by actively assisting different teams and offering support and expertise to ensure successful outcomes to meet department standards.

Managed Care Coordinator I -HF Acute Team

MJHS-Elderplan
06.2017 - 07.2021
  • Ensured the accuracy of member admission and discharges at acute care facilities, through verification and adhering to department protocols.
  • Created and managed authorizations systematically to monitor members inpatient care, ensuring accurate documentation.
  • Collaborated with Case Managers, Inpatient Case Managers, Member Services dept, as team to provide to deliver exceptional customer service.
  • Performed self-audits to to guarantee accuracy and compliance with department standards.
  • Assumed responsibility for training new team members providing guidance on their roles and workflow to help enure a smooth onboarding process.

DME/HHA Assistant

MJHS-Hospice And Palliative Care
04.2016 - 06.2017
  • Worked alongside Hospice Care Nurses to ensure that patient records are accurately and timely updated with the patient most recent information.
  • Handled heavy volume of incoming and outgoing calls and emails as well perform clerical duties such as faxing and filing.
  • Served as a Liaison between, Hospice Nurses, hospital social workers and DME vendors to orchestrate seamless communication to coordinate the timely delivery of life sustaining DME to patients.
  • Served as a Liaison between, Hospice Nurses, hospital social workers and PCW Agency to orchestrate seamless communication to coordinate home health aid services will begin with a reliable aide, on scheduled date and time.
  • Utilized databases proficiently to track authorizations and monitor patient medical status, ensuring accurate and up to date information for effective health care management.

Education

High School Diploma -

Edward A Reynolds West Side High School
New York, NY
06.2004

Skills

  • Staff education and training
  • Critical Thinking
  • Team Leadership
  • Multitasking and Organization
  • Multidisciplinary team collaboration
  • Utilization Management
  • Data Entry
  • Health Rules Payor
  • Guiding Care
  • Microsoft Office

Accomplishments

    Professional Development Courses

  • Professional Presentation
  • Managing Conflict and Confrontation at Work
  • Developing a Professional Presence
  • Getting Results Without Authority
  • Time and Task Management
  • Business Writing for Excellence
  • Communicating with Tact, Diplomacy and Professionalism

Timeline

Senior Managed Care Coordinator-Team Lead

MJHS-Elderplan
12.2021 - Current

Managed Care Coordinator II- Ep Acute ICM Support

MJHS-Elderplan
07.2021 - 12.2021

Managed Care Coordinator I -HF Acute Team

MJHS-Elderplan
06.2017 - 07.2021

DME/HHA Assistant

MJHS-Hospice And Palliative Care
04.2016 - 06.2017

High School Diploma -

Edward A Reynolds West Side High School

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Laura Marshall