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LAURA MASSA
Smithtown,NY
Summary
Business transformation professional with a proven track record of driving organizational change. Recognized for delivering strategic initiatives that enhance operational efficiency and cultivate a culture of continuous improvement. Trusted leader and educator, skilled in stakeholder engagement and effective communication. Committed to leveraging adaptability and innovative thinking to achieve sustainable results and empower teams to reach their full potential.
Overview
19
19
years of professional experience
8
8
Certification
Work History
Lean and Change Management Consultant
Piercework LLC
11.2023 - Current
- Led digital transformation projects and marketing efforts improving engagement by 72%
- Developed a 501(c)(3)business plan identifying strategic initiatives focused on organizational growth and stakeholder engagement
- Implemented marketing campaigns, propelling podcast into the top 25% of the business category for 2024
- Evaluated transformation readiness and led training workshops to drive continual improvement and change adoption
Business Process Improvement Specialist
MSC Industrial Supply Co., Inc.
07.2021 - 11.2023
- Led 40+ digital and operational process improvement initiatives resulting in significant cost savings of $76M from 2021 to 2023
- Executed strategic initiatives and facilitated training for 1,000+ associates promoting a culture of continuous improvement
- Directed continual improvement initiatives for order to cash value stream, enhancing operational income by over $60M in 2023.
- Engaged with C-suite and functional leaders to identify key strategic initiatives and oversee their successful completion
Prosci Change Management Practitioner
MSC Industrial Supply Co., Inc.
04.2016 - 11.2023
- Founding member of Executive Change Management Office, leading change efforts and training for 6,000+ Associates
- Implemented methodologies to educate and empower associates, enhancing engagement levels by 40%
- Leveraged PROCI tools to spearhead and oversee change initiatives for strategic projects.
- Mentored and trained 85 CMP;s, improving change adoption by 86%
- Engaged with stakeholders to align transformation activities with strategic goals, meeting 20M cost savings goal for 2023
Senior Lean Specialist
MSC Industrial Supply Co., Inc.
02.2014 - 07.2021
- Directed high-performance cross-functional teams to identify and prioritize improvement opportunities.
- Developed and implemented streamlined processes for inventory management and order fulfillment resulting in $45M cost savings
- Spearheaded over 100 Lean Six Sigma initiatives to enhance corporate and fulfillment operations.
- Implemented training programs and led Lean initiatives, resulting in $52M sales revenue for strategic partners
Lean Program Specialist
MSC Industrial Supply Co., Inc.
02.2012 - 02.2014
- Collaborated with business owners to analyze and identify improvement initiatives, resulting in significant cost savings of $31M
- Coordinated and trained 27+ cross-functional teams to align project objectives with organizational goals
- Facilitated and actively participated in 42 lean Kaizen events for MSC's corporate offices and fulfillment centers
- Led 20+ Lean training workshops to successfully implement MSC's Lean program in Elkhart, Reno and Columbus
Business Operations Manager Global Conversion
Arrow Electronics, Inc.
05.2007 - 07.2011
- Spearheaded development and implementation of global business policies for $560M in business transfer migration.
- Guided customers in adopting effective global practices, leading to the implementation of over 50 supply chain business solutions.
- Created and analyzed statistical reporting on $200M of global business activity and $1M of indirect reporting annually
Education
Bachelor of Science - Finance And Human Resources
Binghamton University, State University of New York
Binghamton, NYSkills
- Strategic planning
- Change Management (ADKAR)
- Stakeholder engagement
- Process optimization
- Team leadership
- Data driven decision making
- Innovative problem-solving
- Effective communication
Certification
- Prosci Change Management Practitioner, CMP
- Prosci Train-the-Trainer Level 1 &2
- Prosci Leading Your Team Through Change
- Lean Six Sigma Black Belt, CLSSBB
- Lean Six Sigma Green Belt, CLSSGB
- Lean Six Sigma Sensei, CLSSS
- Total Process Reliability through TPM
- IBM Introduction to Agile Development and Scrum
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Affiliations
- Working Women's Association
Interests
Photography
Cooking
Timeline
Lean and Change Management Consultant
Piercework LLC
11.2023 - Current
Business Process Improvement Specialist
MSC Industrial Supply Co., Inc.
07.2021 - 11.2023
Prosci Change Management Practitioner
MSC Industrial Supply Co., Inc.
04.2016 - 11.2023
Senior Lean Specialist
MSC Industrial Supply Co., Inc.
02.2014 - 07.2021
Lean Program Specialist
MSC Industrial Supply Co., Inc.
02.2012 - 02.2014
Business Operations Manager Global Conversion
Arrow Electronics, Inc.
05.2007 - 07.2011
Bachelor of Science - Finance And Human Resources
Binghamton University, State University of New York