Summary
Overview
Work History
Education
Skills
Timeline
Generic

Laura Massey

Harleyville,SC

Summary

Recent graduate possesses foundational knowledge in psychology, sociology, and criminal justice. Self-motivated and goal-oriented candidate, with swift capacity to learn and apply new skills. Brings fresh perspective and versatile skills, along with strong commitment to quality and success. Recognized for adaptability and proactive approach in identifying and addressing issues for successful resolution. Insightful and empathetic client-focused professional with proven ability to manage multiple priorities within a diverse and demanding environment.




Overview

2026
2026
years of professional experience

Work History

Owner/Manager

Harleyville Custom Cycles, LLC
2004 - Current
  • Managed day-to-day business operations online, in-person, and via inbound and outbound communications.
  • Negotiated prices with vendors to increase profitability, reducing supply costs by 15%.
  • Maintained professional, organized, and safe environment for employees and customers.
  • Managed purchasing, sales, marketing, and customer account operations efficiently.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns, boost sales, and promote loyalty.
  • Supported the organization and supervision of assignments to achieve operational excellence and consistently exceed customer expectations.

Office Manager

Fralix Auto
2003 - 2006
  • Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
  • Oversaw ordering, requisitions, and shipment receiving in all areas.
  • Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
  • Monitored front areas so that questions could be promptly addressed.
  • Completed weekly payroll for 6-10 employees.
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
  • Improved customer satisfaction and resolved personnel issues through active listening and dialogue.

Education

Bachelor of Arts - Psychology

Columbia College
Columbia, MO/Global
04-2025

Associate of Science - Legal Investigations, Paralegal Studies

Southern College
Orlando, FL
05.1993

Skills

  • Small business management
  • Social media management
  • Strategic planning
  • Team coordination
  • Client engagement
  • Sales management
  • Negotiation expertise
  • Clear verbal and written communication
  • Regulatory adherence

Timeline

Owner/Manager

Harleyville Custom Cycles, LLC
2004 - Current

Office Manager

Fralix Auto
2003 - 2006

Bachelor of Arts - Psychology

Columbia College

Associate of Science - Legal Investigations, Paralegal Studies

Southern College

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