Summary
Overview
Work History
Education
Skills
Timeline
Generic

Laura Matye

Great Falls,MT

Summary

Compassionate and dedicated professional with experience at Golden Eagle Plaza, skilled in personal hygiene assistance and emotional support. Proven ability to enhance patient comfort and independence while maintaining a safe environment. Adept at managing high-pressure situations, ensuring exceptional care and service delivery.

Overview

2024
2024
years of professional experience

Work History

Ra/PCA

Golden Eagle Plaza
10.2022 - 08.2023
  • Assisted patients with daily living activities, promoting independence and wellbeing.
  • Ensured proper hygiene practices were followed by assisting with bathing, grooming tasks.
  • Improved patient comfort by providing compassionate and attentive care.
  • Maintained a clean and safe environment for patients, reducing the risk of infections and accidents.

Customer Service Cashier

Dollar Tree
09.2014 - 03.2015
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.

Commercial Cleaner

ServiceMaster
2005 - 2006
  • Cleaned building floors by sweeping, mopping, and scrubbing floors.
  • Disinfected restrooms, kitchens and other common areas to remove bacteria and maintain hygiene standards.
  • Handled equipment, chemicals, and materials properly and with caution.
  • Maintained clean, neat, and professional entrances.
  • Maintained clean environments across various industries including offices, medical facilities, schools, retail spaces, and warehouses.
  • Enhanced client satisfaction by consistently delivering high-quality cleaning services and promptly addressing concerns.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Improved overall cleanliness of facilities by diligently adhering to established sanitation standards and protocols.
  • Used steam cleaners and vacuum cleaners to clean floors and carpets.
  • Contributed to a safer work environment through proper handling, storage, and disposal of hazardous materials.
  • Organized and used industrial cleaning products following strict safety procedures.
  • Improved building cleanliness with continuous sanitizing of high-touch areas.
  • Washed windows, walls and ceiling fixtures to remove molds and dusts.
  • Refilled soap dispensers and air fresheners in Number bathrooms.
  • Emptied wastebaskets to transport trash and waste to disposal area.
  • Promoted team collaboration and improved morale with open communication, problem-solving skills, and mentoring junior staff members.
  • Safeguarded clients'' property and privacy by following strict security protocols during cleaning assignments in sensitive areas.

Education

GED - General Studies

CMR
Great Falls, MT

Skills

  • Personal hygiene assistance
  • Behavioral management
  • Emotional support
  • Dementia care
  • Compassionate care
  • Vital signs monitoring

Timeline

Ra/PCA

Golden Eagle Plaza
10.2022 - 08.2023

Customer Service Cashier

Dollar Tree
09.2014 - 03.2015

Commercial Cleaner

ServiceMaster
2005 - 2006

GED - General Studies

CMR

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