LAURA MAU
Rochester,USA
Summary
Organized Patient Service Representative with 19 years of experience in healthcare. Adept at patient advocacy and education with commitment to efficiency. Skilled at coordinating busy offices and maintaining professionalism in stressful situations.
Overview
18
18
years of professional experience
Work History
Front Desk Receptionist
Webster Pediatric Dentistry
Webster, NY
09.2021 - Current
- Managed patient scheduling, ensuring optimal appointment flow and reduced wait times.
- Maintained accurate patient records using electronic health record systems, improving data retrieval speed.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
Patient Service Representative
Pathway Pediatrics
Rochester, New York
09.2007 - 08.2021
- Took copayments and compiled daily financial records.
- Reviewed and corrected claim errors to facilitate smooth processing.
- Assisted patients in filling out check-in and payment paperwork.
- Compiled and reviewed medical charts.
- Explained plans for treatment and payment options.
- Used Medent to schedule appointments.
- Balanced deposits and credit card payments each day.
- Maintained excellent attendance record, consistently arriving to work on time.
- Successfully maintain clean, valid driver's license and access to reliable transportation.
- Delivered exceptional level of service to each customer by listening to concerns and answering questions.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
Education
High School Diploma -
Benjamin Franklin High School
New York06.2020
Skills
- Explaining Policy and Procedures
- Organized and Efficient
- Documenting and Recording Information
- Calm and Effective Under Pressure
- Quality Standards and Protocols
- Helpful and Service-Oriented
- Eaglesoft
Timeline
Front Desk Receptionist
Webster Pediatric Dentistry
09.2021 - Current
Patient Service Representative
Pathway Pediatrics
09.2007 - 08.2021
High School Diploma -
Benjamin Franklin High School