Jennifer Lively
Nashville,IL
Summary
Dedicated Team Leader with expertise in quality assurance initiatives, issue resolution and interpersonal communication. Proficient with project management, personnel training and production scheduling. Sets example for work ethic, punctuality and quality.
Overview
14
14
years of professional experience
Work History
Team Leader
The Republic of Tea
NASHVILLE, IL
02.2024 - Current
- Led team meetings to discuss product knowledge and customer service strategies.
- Trained new team members on company policies and operational procedures.
- Coordinated daily tasks to ensure optimal workflow in tea production areas.
- Monitored team performance and provided constructive feedback for improvement.
- Developed staff schedules to maintain coverage during peak business hours.
- Implemented safety protocols to ensure a secure work environment for all employees.
- Maintained a positive work environment that promoted collaboration between team members.
- Offered training and support to keep team members motivated and working toward objectives.
- Delegated daily tasks to team members to optimize group productivity.
- Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
- Participated in regular meetings with senior leadership to provide updates on team progress.
- Monitored daily workflow to ensure adherence to established policies and procedures.
- Established clear expectations for employees, providing guidance when needed.
- Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
- Developed strategies for problem solving and conflict resolution among team members.
- Completed daily quality assurance duties to provide feedback for improvements.
- Conducted regular performance reviews to assess individual team member progress.
- Mentored newly hired employees on machine operations and implemented training on safety procedures to prevent injuries.
- Created training materials and conducted group trainings on new processes or procedures.
- Held weekly staff meetings to review project updates, discuss issues, and brainstorm solutions.
- Led a team of XX individuals in achieving quarterly sales targets, exceeding goals.
- Established clear team goals aligned with company objectives, tracking progress regularly.
- Developed and monitored key performance indicators (KPIs) to assess team effectiveness.
- Maintained positive working relationship with fellow staff and management.
- Worked closely with human resources to support employee management and organizational planning.
Warehouse Worker
Walgreens
Mt Vernon , Illinois
03.2011 - 08.2023
- Operated forklifts to efficiently move inventory throughout the warehouse.
- Loaded and unloaded products from delivery trucks according to safety protocols.
- Organized stock in designated areas for easy access and inventory management.
- Conducted regular inventory checks to maintain accurate product counts.
- Maintained a clean and safe work environment by following safety guidelines.
- Assisted in training new employees on warehouse procedures and equipment use.
- Utilized hand-held scanners to track inventory movement and streamline processes.
- Used pallet jacks to move items to and from warehouse locations.
- Packaged items carefully using protective materials like bubble wrap or foam sheets.
- Operated scanners, computers, and other equipment to track orders.
- Preserved safe work environment by maintaining clean workstations and pallet area.
- Assembled orders according to customer requests.
- Received and tracked incoming inventory shipments.
- Inspected damaged goods prior to disposal or return to vendor.
- Performed cycle counts to maintain accurate inventory records.
- Identified discrepancies between physical count and computer data.
- Maintained accurate inventory records using computerized tracking systems.
- Kept up to date on safety procedures and correct lifting techniques to prevent injuries.
- Protected items by wrapping in cling film, padded moving blankets and tape.
- Used digital database to keep records of units and stock moved.
Skills
- Team leadership
- Employee training
- Performance monitoring
- Quality assurance
- Inventory management
- Workflow coordination
- Customer service
- Conflict resolution
- Effective communication
- Problem solving
- Time management
- Staff motivation
- Strategic planning
- Schedule development
- Leading team meetings
- Employee evaluation
- Team motivation
- Verbal and written communication
- Mentoring
- Lean manufacturing
- Performance evaluations
- Shift scheduling
- Daily workflow improvement
- Team assessment
- Overseeing daily activities
- Team building
- SOP adherence
- Coaching
- Safety
- Process improvement
- Documentation and reporting
- Evaluating employee work
- Problem-solving
- Giving constructive feedback
- Goal setting
- Team Check-ins
- Quality improvement
- Relationship building
- Attention to detail
- Team supervision
- Leadership
- Coaching and mentoring
- Staff training
Timeline
Team Leader
The Republic of Tea
02.2024 - Current
Warehouse Worker
Walgreens
03.2011 - 08.2023