Laura McKenzie
Summit,MS
Summary
Professional service with focus on member satisfaction and seamless service delivery. Experience in addressing member needs and ensuring positive interaction experience. Recognized for enhancing member satisfaction through active listening and effective problem resolution. Proven ability to thrive under pressure while maintaining professionalism and fostering teamwork. Proficient in computer skills. Reliable in maintaining high service standards.
Overview
4
4
years of professional experience
Work History
Member Service Representative
Magnolia Electric Power Association
Summit, MS
08.2024 - Current
- Helped large volume of members every day with positive attitude and focus on customer satisfaction.
- Assisted members with account management, including updating personal information and setting up automated payments as well as putting in service orders.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Maintained high-quality service by adhering to company policies and standards in all member interactions.
- Handled complaints with prompt, courteous service to uphold professional reputation.
- Served as a mentor for new hires sharing best practices contributing towards increased productivity among team members.
Teller
Magnolia Electric Power Association
Summit, MS
06.2022 - 08.2024
- Processed members transactions promptly, minimizing wait times.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Contributed to a positive work environment by demonstrating professionalism, courteousness, and a strong work ethic.
Receptionist
Magnolia Electric Power Association
Summit, MS
04.2022 - 06.2022
- Greeted incoming members professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give members a positive first impression.
- Resolved problems and complaints from members.
- Responded to inquiries from callers seeking information.
- Answered central telephone system and directed calls accordingly.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
Education
High School Diploma -
Home Educators of Southwest Mississippi
McComb, MS05.2021
Skills
- Call Center Experience
- Account Management
- Complaint Handling
- Teamwork and Collaboration
- Calm and Professional Under Pressure
- Computer Skills
- Professional
Timeline
Member Service Representative
Magnolia Electric Power Association
08.2024 - Current
Teller
Magnolia Electric Power Association
06.2022 - 08.2024
Receptionist
Magnolia Electric Power Association
04.2022 - 06.2022
High School Diploma -
Home Educators of Southwest Mississippi