LAURA MEDRANO
Albuquerque,NM
Summary
Motivated professional with 5 years of experience in office administration, customer service, and marketing. Proven ability to enhance customer retention and satisfaction through effective relationship management and operational oversight. Bilingual in English and Spanish, with strong skills in organization and communication. Self-motivated and disciplined, focused on delivering exceptional service.
Overview
10
10
years of professional experience
Work History
Assistant Manager
Medrano Concrete Inc.
Albuquerque, NM
01.2019 - Current
- Serve as the primary point of contact for clients, providing clear communication and service guidance. Fostered strong client relationships through effective communication, resulting in improved customer retention and satisfaction.
- Oversee marketing strategies and maintain website management. On a daily basis, check on social media and track SEO with our website to enhance online presence.
- Interpret basic construction plans to produce accurate invoices. Actively communicate and collaborate with our team for any details and approvals. Keep an organized invoicing system, leading to timely payments and reduced discrepancies.
- Handle financial operations: taxes, bonds, investments, billing, and vendor coordination.
- Maintain organized filing systems, facilitating efficient access to information.
- Communicate weekly with the company accountant; perform cashier duties.
Host
Pappadeaux Seafood Kitchen
Albuquerque, NM
01.2024 - 05.2024
- Provided a welcoming atmosphere by greeting and seating guests, ensuring comfort and satisfaction throughout their dining experience.
- Streamlined communication between guests and staff, effectively managing high call volumes to enhance service efficiency and customer satisfaction.
- Maintained an organized host stand, optimizing workflow during peak hours to ensure seamless guest transitions and timely service.
Dance Teacher
On Point Dance Studio
Albuquerque, NM
01.2016 - 01.2018
- Taught hip hop and tumbling to children aged 2 and up.
- Choreographed routines for performances, fun dances for fast learning purposes, and for upper-level auditions. In a timely manner, would coordinate and prepare the team for performance readiness. Coached technique to improve movement coordination.
- Fostered a positive learning atmosphere, inspiring students' passion for dance and significantly increasing class enrollment.
- Worked with parents to address feedback and concerns, fostering stronger relationships and enhancing overall satisfaction with the dance program.
- Collaborated closely with staff to plan recitals, camps, and competitions.
Education
Bachelor of Business Administration - Marketing Management
University of New Mexico- Main Campus
Albuquerque, NM01.2023
Skills
- Leadership and team collaboration
- Customer service and communication
- Organizational skills
- Time management
- Adobe Creative Suite
- Microsoft Office Suite
- Problem solving and decision making
- Bilingual proficiency
- Marketing strategies
- Financial management
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Host
Pappadeaux Seafood Kitchen
01.2024 - 05.2024
Assistant Manager
Medrano Concrete Inc.
01.2019 - Current
Dance Teacher
On Point Dance Studio
01.2016 - 01.2018
Bachelor of Business Administration - Marketing Management
University of New Mexico- Main Campus
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