Laura Mendez
Albuquerque,NM
Summary
Dynamic and dedicated professional with extensive experience as a Correctional Officer at Bernalillo County Metropolitan Detention Center. Proven expertise in conflict resolution and policy enforcement, successfully reducing contraband incidents. Skilled in emergency response and staff management, fostering a safe environment through vigilant monitoring and effective de-escalation techniques.
Overview
7
7
years of professional experience
Work History
Correctional Officer
Bernalillo County Metropolitan Detention Center
10.2020 - Current
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
- Assisted in the training of new correctional officers, providing guidance on best practices and procedures.
- Ensured compliance with all applicable federal, state, and local laws, regulations, and policies governing correctional facilities.
Order Picker
Woodworker Supply
04.2020 - 06.2020
- Collaborated with team members to ensure timely completion of orders during peak demand periods.
- Excellent communication skills, both verbal and written.
- Improved order accuracy by meticulously picking items according to pick list and packing slip requirements.
- Packaged items to be prepared to be shipped.
Shift Leader
Sonic
07.2018 - 10.2020
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Cashier
Walmart
12.2019 - 03.2020
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped with locating items.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Education
Associates - Criminal Justice
University of Phoenix
Tempe, AZHigh School Diploma -
Cibola High School
Albuquerque, NM06.2020
Skills
- First aid training
- Emergency response
- De-escalation techniques
- Conflict resolution skills
- Mental health awareness
- Policy enforcement
Timeline
Correctional Officer
Bernalillo County Metropolitan Detention Center
10.2020 - Current
Order Picker
Woodworker Supply
04.2020 - 06.2020
Cashier
Walmart
12.2019 - 03.2020
Shift Leader
Sonic
07.2018 - 10.2020
Associates - Criminal Justice
University of Phoenix
High School Diploma -
Cibola High School
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