Laura Menendez De La Torre
Port Saint Lucie,FL
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Student-centered Professor with expertise in Hispanic Linguistics and Literature. Offers 5-year background supporting students, developing instructional plans and organizing and grading exams and tests. Commended for sustaining effective learning environment through prepared classes and relevant assignments and consistently achieving classroom management and academic goals.
Editor with 6 years of experience, research and project management. Highly successful at providing ongoing training, coaching and monitoring of new editorial employees. Outstanding time management and communication skills.
Overview
13
13
years of professional experience
Work History
Assistant Manager
Management Services
03.2022 - 12.2022
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies, managing over 100 calls per day.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
Editor and Design
Mellotron Magazine
01.2020 - 09.2022
- Generation content on weekly basis for online magazine
- Management of social media
- Proofread, edited, and evaluated final copy to verify content aligned with established guidelines
- Conducted editorial meetings with staff members to collaborate and review proposed publication suggestions, at least twice a month
- Worked flexible hours; night, weekend, and holiday shifts
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment
Professor
University Of Havana
09.2015 - 07.2020
- Used variety of learning modalities and support materials to facilitate learning process and accentuate presentations.
- Shifted between informal and formal methods of teaching to create multi-layered web of learning incorporating experiments, practical activities, discussions and projects into lessons.
- Collaborated with faculty and community stakeholders for program improvement.
- Graded quizzes, tests, homework and projects to provide students with timely academic progress information and feedback.
- Evaluated and supervised student activities and performance levels to provide reports on academic progress.
- Led and prepared lectures for Linguistics classes.
- Created lesson plans for courses, modifying throughout year to meet time constraints and specific interests of class.
Editor
Academic Publishing Directory
09.2015 - 07.2020
- Prepared, rewrote and edited pieces to improve readability and impact.
- Determined readiness of written pieces, made changes and approved final versions for publication.
- Reviewed articles for grammar, spelling, punctuation, syntax, accuracy and compliance with quality standards.
- Worked with graphic artists, post-production team members and other specialists to produce captivating and successful content, making a team of up to 10 members per job.
- Communicated directly with reporters to assess stories and improve quality of work.
Education
Bachelor of Arts - Linguistics And Literature
University of Havana
Havana, Cuba06.2015
Skills
- Managing of situations and clients both in English and Spanish
- Verbal and Written Communication
- Schedule Management
- Customer Complaint Resolution
- Front Desk Operations
- Computer Typesetting
- Text Writing
- Stress Tolerance
Accomplishments
Published works:
- Apuntes para el estudio léxico del vínculo entre producción azucarera y medicina a fines del siglo XVIII y principios del XIX en Cuba, coautora, IX Conferencia Internacional de Lingüística 2015
- Un café con Yamil Orlando, revista Cachivache
- LP is Short for Amazing (o la tipa que me mueve el piso), revista mellotron
- Los Mustang y el rock en español de The Beatles, revista mellotron
- Una Navidad con música cubana o el recuento de una fiesta pasada, revista mellotron
Editorial work:
- Informática aplicada a la auditoría moderna, Dr. León Zavaro Babani (299 páginas)
- Modelo de gestión de recursos humanos con base en la teoría de los subconjuntos borrosos, Dra. Lourdes Souto Anido y Dra. Irene García Rondón, Premio UH de ciencias de la Contabilidad y las Finanzas (208 páginas)
- Revista Economía y Desarrollo (no. 2-2016 y no. 1-2017) Revisión, como Jefa de Redacción de revistas de la Editorial UH, de todos los números de las revistas Economía y Desarrollo, Universidad de La Habana, Revista Cubana de Educación Superior y Revista Cubana de Contabilidad y Finanzas, desde septiembre de 2016
- Editora principal de la Revista Cubana de Educación Superior
Post-graduated courses:
- IELTS level C1, Consulado Británico, Cambridge
- Mitos, una perspectiva semántica-cognitiva, Dra. Marcia Losada García y Dra. Mayelín Hernández (mayo 2018)
- Historia de la Lingüística Caribeña, Dra. Silke Jansen (noviembre 2019)
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Assistant Manager
Management Services
03.2022 - 12.2022
Editor and Design
Mellotron Magazine
01.2020 - 09.2022
Professor
University Of Havana
09.2015 - 07.2020
Editor
Academic Publishing Directory
09.2015 - 07.2020
Bachelor of Arts - Linguistics And Literature
University of Havana
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