Laura Merritt
Bastrop,TX
Summary
Kids are older, looking for my next career!
Dynamic entrepreneur with a proven track record, showcasing exceptional skills in business management and customer relations. Spearheaded innovative marketing strategies, leading to significant membership and revenue growth. Excelled in staff management and client service, fostering a culture of excellence and community engagement. Achieved notable success in financial planning and problem-solving, enhancing operational efficiency and customer satisfaction.
Overview
30
30
years of professional experience
Work History
Restaurant Owner
PRB Enterprises, Inc Dba a Schlotzsky’s
08.2008 - Current
- Finalizing buyout with partner.
- Maintained staff of approximately 50
- Increased Revenue from 1.2 to almost 3 million annually.
- Maintained positive relationships with local community and government officials.
- Ensured compliance with all health department regulations, maintaining a safe environment for both employees and patrons alike.
- Effectively managed payroll responsibilities while adhering to budgetary constraints, promoting cost-effective staffing practices across all shifts.
- Streamlined back-of-house processes for improved kitchen efficiency, resulting in faster order preparation times without compromising quality standards.
- Mentored and developed staff members, fostering an environment that promoted professional growth within the team.
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Developed comprehensive employee manuals outlining operational procedures, company policies, and expectations for enhanced staff performance. Launched successful promotional campaigns to boost visibility in local community, increasing brand awareness among potential customers.
- Oversaw renovation projects that enhanced the aesthetic appeal of the restaurant space, contributing to increased guest satisfaction levels.
- Managed financial operations for streamlined efficiency, reducing overall expenses and maximizing profits.
- Developed and executed marketing strategies to attract new patrons, resulting in higher foot traffic and improved revenue.
Gym Owner
Tamaleynsky LLC Dba HOTWORX
05.2022 - Current
- I still own but it’s been handed down to my kids.
- Streamlined administrative tasks such as billing processes and record keeping to improve efficiency within the business operations.
- Elevating member experience through proactive communication channels and addressing concerns promptly while implementing feedback-driven improvements.
- Achieved growth in membership numbers by offering special promotions, referral incentives, and targeted advertising campaigns.
- Managed daily operations of the gym, including staff scheduling, equipment maintenance, and financial oversight.
- Collaborated with local businesses for cross-promotional opportunities, strengthening community ties and increasing brand visibility.
- Developed strategic partnerships with local healthcare providers for referrals and recommendations to drive new membership sales.
- Increased gym revenue through effective marketing strategies and community outreach initiatives.
- Ensured compliance with all relevant regulations related to health club operations, safety standards, and employment practices.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Trained and guided team members to maintain high productivity and performance metrics.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Education
Business Management
SUNY Potsdam
Potsdam, NY (1999)Skills
- Business Management
- Sales
- Performance Tracking
- Verbal and written communication
- Customer/Client Relations
- Staff Management
- Project Management
- Problem-Solving
- Attention to Details
- Multitasking
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
Worked in the management field since 1999 before buying into my own Franchise in 2008. Have managed multiple locations and a staff on average of 50.
Work Preference
Important To Me
Career advancementWork-life balanceCompany CultureAdditional Information
Open for relocation
Timeline
Gym Owner
Tamaleynsky LLC Dba HOTWORX
05.2022 - Current
Restaurant Owner
PRB Enterprises, Inc Dba a Schlotzsky’s
08.2008 - Current
Business Management
SUNY Potsdam
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