Savannah Ward, MHA
Bastrop,TX
Summary
I am a dedicated and compassionate healthcare professional committed to creating efficient, patient-centered environments where both staff and patients feel supported. With strong leadership skills, a proactive work ethic, and a drive for continuous improvement, I bring the reliability, professionalism, and vision essential for effective healthcare management.
Overview
7
7
years of professional experience
Work History
Rheumatology Coordinator
Advanced Pain Care
01.2023 - Current
- Oversaw administrative operations for a busy rheumatology practice serving 300+ patients weekly as primary patient and provider contact.
- Coordinated scheduling, referrals, and follow-up care, reducing appointment delays by 20%.
- Maintained accurate EHRs and managed calendars for 5+ providers to ensure seamless clinic operations.
- Facilitated communication between patients, clinicians, and external specialists, improving care coordination and patient satisfaction.
Patient Access Specialist III
Advanced Pain Care
11.2020 - 12.2022
- Directed daily operations of a high-volume healthcare call center handling 1000+ calls/day, managing staffing, scheduling, and workflows.
- Led and trained a team of 15+ representatives, increasing first-call resolution and enhancing overall performance.
- Implemented process improvements that reduced average call wait times by 15% and boosted patient satisfaction scores.
- Maintained 100% compliance with HIPAA and healthcare communication policies while streamlining interdepartmental collaboration.
Advanced Patient Service Specialist
Baylor Scott & White Institute for Rehabilitation
01.2019 - 11.2020
- Managed front desk operations for a fast-paced physical therapy clinic serving 200+ patients weekly, ensuring smooth daily workflow.
- Oversaw scheduling, insurance verification, and co-pay collection, improving operational efficiency.
- Maintained accurate EHRs and coordinated communication between patients, therapists, and external providers, increasing patient satisfaction scores.
- Led training and onboarding for 5+ new staff members, standardizing procedures and boosting team performance.
Education
Master of Science - Healthcare Administration
Louisiana State University-Shreveport
Shreveport, LA09-2025
Bachelor of Science - Health Management
Texas State University
San Marcos, TX06-2018
Skills
- Leadership and Team Building
- Innovative
- Time Management
- Strategic Planning
- HIPAA and Healthcare Compliance
- Building Workflows
- Process Improvement- Six Sigma
- SQL
- Proficient with EHR Systems (Athena, Centricity, EPIC)
Timeline
Rheumatology Coordinator
Advanced Pain Care
01.2023 - Current
Patient Access Specialist III
Advanced Pain Care
11.2020 - 12.2022
Advanced Patient Service Specialist
Baylor Scott & White Institute for Rehabilitation
01.2019 - 11.2020
Master of Science - Healthcare Administration
Louisiana State University-Shreveport
Bachelor of Science - Health Management
Texas State University