Laura Mesa Ramirez
Lehigh Acres,Florida
Summary
Focused and successful at multi-tasking and delivering prompt and friendly service to all customers. Maintains a
positive attitude and a great sense of humor during peak hours.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Receptionist
Mind And Brain Care
Fort Myers , FL
2019.06 - Current
- Received and routed business correspondence to correct departments and staff members.
- Drafted professional business memos, letters and marketing copy to support business objectives and growth.
- Directed incoming calls to internal personnel and departments, routing to best-qualified entity to respond to callers' needs.
- Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
- Balanced Doctor availability, customer schedules and maximum load levels when scheduling appointments.
Customer Service Representative
Fam SatPro LLC
Naples , FL
2016.09 - 2019.10
- Responded to all customer inquiries thoroughly and professionally.
- Documented all customer inquiries and comments thoroughly and quickly.
- Referred unresolved customer grievances to designated departments for further investigation.
- Coordinated between billing department and customers to resolve problems.
Administrative Assistant
Express Employment Professionals
Fort Myers , FL
2019.02 - 2019.06
- Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
- Performed general office duties, including answering multi-line phones, routing telephone calls or messages to appropriate staff and greeting visitors.
- Provided logistical support for programs, meetings and events, including room reservations, agenda preparation and calendar maintenance.
- Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
- Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
- Composed internal memos and external correspondence for senior management, and reviewed all documentation to eliminate errors.
Licensed Health Insurance Agent
US Health Advisors
Fort Myers , FL
2018.11 - 2019.01
- Adhered to health and prescription insurance products, delivery systems and claims systems.
- Followed up with customers on unresolved issues.
- Calculated premiums and established payment methods for sales.
- Modeled exceptional customer service skills and appropriate diagnostic sales techniques.
- Calculated quotes and educated potential clients on insurance options.
- Collected all premiums on or before effective date of coverage.
Skills
- Critical thinker
- Customer service-oriented
- Computer-savvy
- Fluent in English
- Works well independently
- Social media knowledge
- Fluent in Spanish
- Client acquisition expert
- Talented salesperson
- Prospecting
Certification
- Life Including Variable Annuity & Health license 2-15
Timeline
Receptionist
Mind And Brain Care
2019.06 - Current
Administrative Assistant
Express Employment Professionals
2019.02 - 2019.06
Licensed Health Insurance Agent
US Health Advisors
2018.11 - 2019.01
Customer Service Representative
Fam SatPro LLC
2016.09 - 2019.10
- Life Including Variable Annuity & Health license 2-15
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