TEYONA BROWN
Birmingham,AL
Summary
Knowledgeable patient representative offers demonstrated skills in case management and service coordination. Expertly handles complaints, inquiries and service questions to meet patients' access needs and correct problems related to care. Well-versed in policies, procedures and standards. Patient-focused Clinical Services Coordinator equipped with administrative and customer service expertise. Helps keep healthcare services proceeding smoothly by coordinating communications, referrals and policy enforcement. Talented in finding balanced solutions and resolving conflicts.
Overview
8
8
years of professional experience
Work History
Receptionist
Southview Medical Group PC
Birmingham, AL
10.2025 - Current
- Managed patient scheduling and appointment confirmations to enhance workflow efficiency.
- Processed patient intake forms and verified insurance information for accuracy.
- Coordinated communication between medical staff and patients to improve service delivery.
- Trained new reception staff on office protocols and customer service best practices.
- Maintained organized patient records using electronic health record (EHR) systems.
Clinical Services Coordinator
Seale Harris
Birmingham, AL
10.2022 - 02.2024
- Provided support to clinical staff in the coordination of patient care services.
- Developed and maintained relationships with external providers, hospitals, and other health care organizations.
- Coordinated patient admissions, transfers, discharges, and follow-up activities.
- Maintained accurate records of patient visits and medical histories.
Retail Sales Associate
Lowes Home Improvment
Birmingham, AL
06.2020 - 10.2022
- Assisted customers with finding the right product for their needs.
- Provided product information and answered customer questions.
- Demonstrated knowledge of store products and services.
- Greeted customers upon entering the store and provided assistance.
- Organized displays to attract customers and promote sales.
Retail Sales Associate
Academy Sports Outdoors
Birmingham, AL
08.2018 - 03.2020
- Assisted customers with finding the right product for their needs.
- Provided product information and answered customer questions.
- Demonstrated knowledge of store products and services.
- Tracked inventory levels throughout the day and restocked items as needed.
- Maintained a clean work environment by sweeping, dusting, vacuuming and mopping floors.
Education
High School Diploma - undefined
Pleasant Grove High School
Pleasant Grove, AL05.2020
Skills
- Patient Assistance And Service
- Physician Assistance
- Patient Flow Coordination
- Medical Records Maintenance
- Recordkeeping And Documentation
- Technical Support
- Microsoft Office Expertise
- Customer Service-Oriented
- Critical Thinker
Timeline
Receptionist
Southview Medical Group PC
10.2025 - Current
Clinical Services Coordinator
Seale Harris
10.2022 - 02.2024
Retail Sales Associate
Lowes Home Improvment
06.2020 - 10.2022
Retail Sales Associate
Academy Sports Outdoors
08.2018 - 03.2020
High School Diploma - undefined
Pleasant Grove High School