Laura M Gilbert
Hayden,Id
Summary
I have several years of clinic experience including clinic management, patient success coach, Certified Medical Assistant, insurance authorizations, surgery scheduling and patient triage. I bring strong work ethic, excellent communication skills and proven ability to manage and organize teams successfully.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Coach II
Nevro HFX
06.2021 - Current
- Provided patient support remotely for their HFX therapy for patient education for their spinal cord stimulator, therapy optimization, resource for clinical education and supporting district sales managers, associated sales representatives and therapy consultants. Discussed HFX as a potential treatment option for potential patients with chronic nerve pain and painful diabetic neuropathy. Involved in limited market release programs as well as being a liaison for potential patients with appointments to providers.
Clinic Manager
Axis Spine Center
02.2017 - 06.2021
- Clinic manager for a staff of over 40 employees, medical assistants, surgery schedulers as well as front desk staff. Available to cover any positions when needed in authorizations, scheduling surgeries and procedures, medical assisting for procedures and rooming patients. I maintained the provider call schedule and addressed patient concerns and complaints.
Patient Care Coordinator
North Idaho Pain Management
10.2015 - 02.2017
- Patient registration for clinic as well as ambulatory surgical center, obtaining prior auth authorization for procedures, medications and diagnostic studies, reviewing potential patient charts and requesting correspondence from other practices for provider review
Patient Care Coordinator
St. Josephs Ear, Nose and Throat Clinic
07.1999 - 07.2015
- Medical assisting in procedures, allergy injections, room set up and tear down, inputting new patient information into EMR systems, covering all aspects of daily office needs as required, medical correspondence for providers, prior authorizations for surgeries, cost estimates for surgeries as well as any other needs by management.
Education
No Degree - Certified Medical Assistant
National Healthcare Management
01-2014
Associate of Science - Health Care Management
North Idaho College
05.2019
No Degree - Health Unit Coordinator
North Idaho College
01.1999
Skills
- Effective communication
- Group leadership
- Personable and friendly
- Building relationships
- Team development
- Team motivation
- Interpersonal relationships
- Task delegation
- Communication
- Meeting management
Certification
Certified Medical Assistant (CMA), National Association for Healthcare Quality (NAHQ), 01/01/14, 01/01/27
Profile
Linkedin linkedin.com/in/laura-gilbert-4a5234b9
Timeline
Coach II
Nevro HFX
06.2021 - Current
Clinic Manager
Axis Spine Center
02.2017 - 06.2021
Patient Care Coordinator
North Idaho Pain Management
10.2015 - 02.2017
Patient Care Coordinator
St. Josephs Ear, Nose and Throat Clinic
07.1999 - 07.2015
No Degree - Certified Medical Assistant
National Healthcare Management
Associate of Science - Health Care Management
North Idaho College
No Degree - Health Unit Coordinator
North Idaho College
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