Laura Kuehn-Milburn
Quest Diagnostics
San Tan Valley,AZ
42
years of professional experience
Experienced medical examiner and medical assistant with a strong background in patient care, compliance, and accurate clinical documentation. Known for professional communication, attention to detail, and efficient support of high-volume clinical workflows.
Work History
Medical Examiner
10 Years 7 Months- Conducted medical examinations and documented findings in accordance with clinical protocols and compliance standards.
- Verified patient information, consent, and medical history to ensure accurate examination procedures.
- Collected and processed specimens using proper labeling, handling, and chain-of-custody procedures.
- Reviewed test requests to ensure accuracy and compliance with clinical guidelines.
- Applied quality control procedures to enhance reliability of results and reduce documentation errors.
- Communicated exam instructions clearly to patients while maintaining professional, compassionate service.
- Maintained confidential records and protected sensitive health information under HIPAA requirements.
Medical Assistant Orthopedic Technician
3 Years- Assisted providers with procedures, specimen collection, and treatment room setup.
- Coordinated patient flow, scheduling, and follow-up tasks to support efficient outpatient operations.
- Documented patient information accurately in electronic health records and maintained chart readiness.
- Obtained vital signs, reviewed histories, and prepared pediatric patients for outpatient examinations.
- Educated families on care instructions, medication guidance, and next-step appointment preparation.
- Triaged incoming calls, addressed routine concerns, and routed urgent issues to clinical staff.
- Supported compliance with infection control, safety standards, and pediatric patient privacy requirements.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before they were depleted.
Office Manager/Medical Assistant
11 Years 7 Months- Coordinated daily office operations, ensuring efficient patient flow and seamless administrative support.
- Managed staff schedules, task assignments, and workflow priorities to maintain consistent coverage.
- Oversaw patient records, confidentiality practices, and document organization for accurate information access.
- Supervised billing, insurance follow-up, and claims processing to support revenue cycle accuracy.
- Implemented office procedures that improved efficiency and reduced administrative bottlenecks.
- Trained front office staff on scheduling, phone etiquette, and patient service standards.
- Monitored supply inventory and ordered office materials to prevent workflow disruptions.
- Resolved patient concerns and internal issues promptly to maintain professionalism and service quality.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitioning and stocking and shipment receiving.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Coordinated patient intake, vital signs, and medical histories for efficient clinical flow.
- Prepared exam rooms, sterilized instruments, and maintained supplies for daily procedures.
- Assisted physician with examinations, minor procedures, and in-office treatment support.
- Educated patients on medication instructions, follow-up care, and pre-visit preparation.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
Education
Bachelor of Science - Biology
Skills
Expert witness testimony
Forensic communication channels
Industry compliance management
Court testimony reports
Forensic analysis
Team collaboration
Task management
Effective communication
Timeline
Medical Examiner
Quest Diagnostics
04.2016 - CurrentRead More
Medical Assistant Orthopedic Technician
Phoenix Children's Hospital Outpatient Center
12.2011 - 12.2014Read More
Office Manager/Medical Assistant
Stephen Milliner MD PC
11.1984 - 06.1996Read More
Portland State University
Bachelor of Science from Biology
Read More