Laura Montoya
houston,tx
Summary
Dynamic professional with a proven track record in customer service and classroom management, exemplified during roles at Dillard's and Pilgrim Lutheran School. Skilled in problem-solving and bilingual communication, adept at enhancing customer satisfaction and fostering student development. Demonstrates exceptional teamwork and organization, achieving significant improvements in order efficiency and educational outcomes.
Overview
7
7
years of professional experience
Work History
Order Specialist
Dillard's
Pearland , TX
02.2024 - Current
- Kept detailed track of order inventories and verified timing and specifications of additional orders based on known customer preferences.
- Protected clients' rights by maintaining confidentiality of personal and financial information.
- Assisted customers with placing new orders, making changes to existing orders, and canceling orders as needed.
- Provided customer service support by responding promptly to inquiries regarding order status and shipment tracking information.
- Investigated and analyzed client complaints to identify and resolve issues.
- worked customer service answering phones and assisting customers, gift wrapping for customers, getting online orders and packing online orders, assist customers with card payments.
Teacher's Assistant
Pilgrim Lutheran School
Houston, USA
11.2017 - 03.2022
- 2017-2018 substitute when teachers/teacher assistant wouldn't be able to make it they would call me to go in for them I would help the teacher or the teacher assistant with the kids, activities, setting up the nap mats, and cleaning
- 2017-2018 closer closed for 3rd - 8th took attendance, made sure kids did there homework closed pre-school took attendance, planned activities for the children, and read to the children
- 2018-2022 teacher assistant for pre-k Prepared classroom and organized instructional materials based on teacher needs
- Helped teachers implement curricular activities and encouraged children's participation
- Helped outside of the classroom to monitor and protect students, including assisting with the bus and in the cafeteria
- Maintained clean and organized classroom space to help students feel welcome and promote learning
- Used the teacher's lesson plans to explore subjects with students by lecturing on topics and leading hands-on activities
- Observed students during activities and assignments to document their strengths and weaknesses
- Developed positive relationship with each child through observation and learning experience and enhanced student development and growth
- 2019 lead teacher for summer camp planned school work planned summer calendar taught/reviewed on what the children learned through out the school year emailed parents the summer calendar and school work the children where doing and updated the parents on the kids summer activities
Education
High School Diploma -
willowridge highschool
houston, txSkills
- Clean classrooms
- Teamwork
- Organization
- Verbal communication
- Problem-solving
- Multitasking
- Maintain records
- Patience
- Bilingual
- Order picking
- Customer service
- Packing online orders
- Calling customers about online orders
- Attending to customers
- Gift wrapping
- Helping customers with their needs
References
References available upon request.
Timeline
Order Specialist
Dillard's
02.2024 - Current
Teacher's Assistant
Pilgrim Lutheran School
11.2017 - 03.2022
High School Diploma -
willowridge highschool