Laura Morales
North Chicago,IL
Overview
6
6
years of professional experience
Work History
Tax service specialist
Lake County Treasurer's Office
Waukegan, Illinois
07.2023 - Current
- Reviewed property records to verify accurate tax classification and valuation.
- Assisted clients with inquiries regarding property tax bills and assessments.
- Educated clients on available exemptions and deductions for property taxes.
- Performed clerical tasks by answering calls, taking messages, returning missed calls, arranging appointments and responding to questions or inquiries.
Patient Service Representative
Northwestern
Grayslake, Illinois
01.2021 - 06.2023
- Managed patient check-in and appointment scheduling using electronic health records system.
- Assisted patients with insurance verification and explained coverage options clearly.
- Informed patients about payment options, billing policies, and procedures related to their visit or procedure.
- Answered incoming calls in a professional manner.
- Coordinated follow-up appointments and communicated reminders to patients promptly.
Associate Banker
Chase Bank
Lake Bluff, Illinois
03.2019 - 01.2021
- Conducted financial transactions such as deposits, withdrawals, transfers, loan payments and cashier checks.
- Generated reports on daily transactions for management review.
- Assisted customers with account inquiries and transaction processing.
- Educated clients on banking products and services to enhance satisfaction.
Timeline
Tax service specialist
Lake County Treasurer's Office
07.2023 - Current
Patient Service Representative
Northwestern
01.2021 - 06.2023
Associate Banker
Chase Bank
03.2019 - 01.2021