Overview
Work History
Timeline
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Laura Morales

North Chicago,IL

Overview

6
6
years of professional experience

Work History

Tax service specialist

Lake County Treasurer's Office
Waukegan, Illinois
07.2023 - Current
  • Reviewed property records to verify accurate tax classification and valuation.
  • Assisted clients with inquiries regarding property tax bills and assessments.
  • Educated clients on available exemptions and deductions for property taxes.
  • Performed clerical tasks by answering calls, taking messages, returning missed calls, arranging appointments and responding to questions or inquiries.

Patient Service Representative

Northwestern
Grayslake, Illinois
01.2021 - 06.2023
  • Managed patient check-in and appointment scheduling using electronic health records system.
  • Assisted patients with insurance verification and explained coverage options clearly.
  • Informed patients about payment options, billing policies, and procedures related to their visit or procedure.
  • Answered incoming calls in a professional manner.
  • Coordinated follow-up appointments and communicated reminders to patients promptly.

Associate Banker

Chase Bank
Lake Bluff, Illinois
03.2019 - 01.2021
  • Conducted financial transactions such as deposits, withdrawals, transfers, loan payments and cashier checks.
  • Generated reports on daily transactions for management review.
  • Assisted customers with account inquiries and transaction processing.
  • Educated clients on banking products and services to enhance satisfaction.

Timeline

Tax service specialist

Lake County Treasurer's Office
07.2023 - Current

Patient Service Representative

Northwestern
01.2021 - 06.2023

Associate Banker

Chase Bank
03.2019 - 01.2021

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Laura Morales