Laura Moroles
Edinburg,TX
Summary
Attentive Human Resources Clerk with 19 years of clerical experience in fast-paced environment and practical working knowledge of human resources activities. Demonstrates strong interpersonal and excellent verbal and written communication skills to confidently interface with public and deal effectively with questions or concerns. Establishes and maintains productive working relationships with co-workers while preserving high level of confidentiality required in HR environment.
Overview
19
19
years of professional experience
Work History
Human Resources Clerk
McAllen ISD
02.2023 - Current
- Responded to incoming phone calls and handled sensitive and confidential information with discretion and diplomacy.
- Received and responded to varied questions from applicants, and employees .
- Served as a trusted point of contact for employees or applicants seeking assistance or guidance on HR-related matters.
- Assisted with on-boarding process of new hires.
- Improved data collection accuracy by submitting account information with no errors.
Receptionist
McAllen ISD
06.2022 - 01.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
Restaurant Manager
La Cuchara Mexican Restaurant
06.2018 - 03.2020
- Managed payroll, daily deposits, and cost controls.
- Supervised daily restaurant operations, ensuring smooth workflow and timely resolution of any issues that arose.
- Set employee schedules, delegated work, and monitored food quality and service performance.
- Maintained positive relationships with local community and government officials.
- Recruited, hired, and trained talented staff to fill vacancies.
- Established strong vendor relationships for the consistent sourcing of fresh ingredients at competitive prices.
- Planned and executed strategies to increase customer loyalty and retention.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Carefully interviewed, selected, trained, and supervised staff.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
- Oversaw inventory management processes to minimize waste and maintain optimal stock levels for seamless operation.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Coordinated catering services for private events, delivering memorable experiences while maximizing profits.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Motivated staff to perform at peak efficiency and quality.
- Oversaw food preparation and monitored safety protocols.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
Insurance Customer Service Representative
MPA Insurance
12.2015 - 04.2018
- Managed high call volume while maintaining professionalism, empathy, and attention to detail in each interaction.
- Processed policy updates and changes accurately, ensuring client needs were met in a timely manner.
- Answered incoming phone calls to articulate product value to prospective customers and support current policyholders.
- Responded to customer requests for products, services, and company information.
- Handled sensitive customer information with discretion, adhering to strict data privacy regulations at all times.
- Documented customer interactions and transactions for accurate, up-to-date records.
- Completed customer applications and updated records to reflect current information.
- Assisted clients in filing claims, coordinating with adjusters to expedite the process and secure fair settlements.
- Assisted customers with completing insurance documents to avoid missed information.
- Processed insurance policy cancellations and renewals quickly to meet call time targets.
- Set up customer payment plans to cover annual policies and renewals.
- Modified, updated and processed existing policies.
- Processed and recorded new policies and claims.
Medical Receptionist
Dr Athanasi Orfanos
10.2005 - 12.2015
- Managed incoming calls with professionalism, directing inquiries to relevant departments.
- Demonstrated versatility in handling multiple responsibilities including receptionist duties, accounts receivable tasks, and general administrative support.
- Organized office documents and files, maintaining a clean workspace for optimal productivity.
- Maintained accurate financial records through diligent data entry, contributing to overall company organization.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Organized paperwork such as charts and reports for office and patient needs.
- Managed multi-line phone system and pleasantly greeted patients.
- Completed patient referrals to other medical specialists.
- Streamlined appointment scheduling for improved patient flow and reduced wait times.
Education
Psychology -
Universidad Autónoma Del Noroeste
Saltillo, CoahuilaSkills
- Customer Service
- Problem-solving abilities
- Complaint Handling
- Team player
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Human Resources Clerk
McAllen ISD
02.2023 - Current
Receptionist
McAllen ISD
06.2022 - 01.2023
Restaurant Manager
La Cuchara Mexican Restaurant
06.2018 - 03.2020
Insurance Customer Service Representative
MPA Insurance
12.2015 - 04.2018
Medical Receptionist
Dr Athanasi Orfanos
10.2005 - 12.2015
Psychology -
Universidad Autónoma Del Noroeste