Montserrat Luna
Harlingen,TX
Overview
15
15
years of professional experience
Work History
Human Resources Clerk
City of San Benito
San Benito , TX
03.2024 - 06.2024
- Created, organized and maintained employee personnel and medical files to keep sensitive data secure.
- Provided administrative and clerical support to the Human Resources department.
- Performed background checks on applicants prior to extending an offer of employment.
- Responded to inquiries from current and prospective employees related to benefit programs, payroll issues.
- Scheduled appointments and conferences with employees to discuss any personnel issues with the Human Resources Director.
- Publish and update city’s job opportunities page.
- Screen job applications and resumes send them off to the designee Director of the department.
- Prepared and submitted all new hire and termination paperwork.
- Conducted the new employees orientation process.
- Process requisition- name and department of the request order, the date of request, the products or services requested, item description, quantity, and price. Reason for purchase and legal name of the vendor.
Maintenance and Operations- Custodian
The County of Cameron
Brownsville , TX
09.2022 - 03.2024
- Wiped down various surfaces with approved cleaning products to prevent growth of bacteria and viruses.
- Ensured proper placement of caution signs during cleaning.
- Kept building interiors appealing with routine deep cleaning.
- Restocked restroom supplies such as soap and paper products.
- Swept, mopped, and vacuumed various floor surfaces.
- Checked and stocked inventory throughout facility to meet expectations.
- Safely handled and stored cleaning chemicals and supplies.
- Notified Supervisor of repair needs or additions to building operating systems.
Referral Clerk/Front Desk Receptionist
Harlingen pediatrics Associates
Harlingen, TX
03.2021 - 07.2021
- Verified insurance eligibility for referred services prior to submission of forms.
- Provided timely follow-up on all pending referrals to ensure proper care was received in a timely manner.
- Reviewed patient charts for accuracy and completeness prior to referring patient to specialist made sure if patient was needing any prior authorization to be submitted through insurance.
- Ensured compliance with HIPAA regulations when handling confidential patient information.
- Answered incoming calls from patients or providers regarding referrals or other inquiries.
- Maintained patient records and scheduled appointments efficiently.
- Facilitated patient check-in/out procedures for smooth flow.
- Organized patient files according to HIPAA guidelines.
- Greeted patients warmly and provided excellent service.
- Conducted appointment reminder calls to reduce no-shows.
- Scan shot records, new patient registration forms, medical release information and excuses.
- Post co-payments in patients chart.
- Close my bill at the end of my shift and made sure all my payments were posted correctly with each individual patients method of payment during their visit.
- Counted petty cash once everything matched and secured back in the safe.
Admin Assistant Manager/ Staff Member
Cinemark Theaters
Harlingen, TX
03.2009 - 03.2021
- Record transaction and maintain computerized entries.
- Product sales report collect cash, debit/credit card payments and checks for the company.
- Maintained weekly up-to-date inventory of companies, products, and merchandise.
- Daily operational function and reviewed equipment maintenance work request.
- Drain detail reports, deposit slips and checklist.
- Hiring manager, Payroll processor, trainee, manage employee schedules and time off request.
- Manage customer service inquiries, and complaints in a timely manner.
- Maintain our yearly up-to-date building inspections.
- Directed guests to correct auditorium by ticket and answered questions about facility or upcoming movies and concession promotions.
- Complied with health and sanitation practices and procedures.
- Checked assigned sections for cleanliness and assisted in keeping auditoriums, hallways and restrooms clean during, between, and after shows.
- Processed admission payments and provided tickets.
- Informed managers of any suspicious activity or persons on premises.
- Trained new ushers, concession, and box ticket.
- Cash handling and process each customers transaction.
- Ensure stock control and stock rotation.
- Keep the team motivated and organized during down time.
Billing Department/Front Desk Receptionist
Valley Children’s Clinic
Harlingen, TX
04.2014 - 03.2015
- Handled payment processing and provided customers with receipts.
- Welcomed patients to front desk and engaged in friendly conversations while conducting check-in process.
- Received numerous of incoming calls and scheduled patient appointments coordinated with staff to inform of any changes.
- Post procedure and diagnosis codes.
- Post payments and adjustments.
- Print patient statements.
Education
Certification - Medical Information Specialist
Texas State Technical College - Harlingen
Harlingen, TX06-2014
High School Diploma -
Harlingen High School
Harlingen, TX06-2010
Skills
- Excellent communication skills among staff and management team
- Outstanding customer service
- Multitasking abilities and problem solving
- Phone etiquette skills
- Leadership and mentoring
- Attention to detail
- Time management
- Outlook, Microsoft Word and Excel
- Speaks fluently in English and Spanish
Timeline
Human Resources Clerk
City of San Benito
03.2024 - 06.2024
Maintenance and Operations- Custodian
The County of Cameron
09.2022 - 03.2024
Referral Clerk/Front Desk Receptionist
Harlingen pediatrics Associates
03.2021 - 07.2021
Billing Department/Front Desk Receptionist
Valley Children’s Clinic
04.2014 - 03.2015
Admin Assistant Manager/ Staff Member
Cinemark Theaters
03.2009 - 03.2021
Certification - Medical Information Specialist
Texas State Technical College - Harlingen
High School Diploma -
Harlingen High School